irechukwu esther

Results-driven Professional with years of diverse experience in human resources, administrative operations, customer service excellence, and executive support. Currently serving as Personal Assistant & Assistant HR Officer, I bring a unique skill set that bridges HR functions, administrative excellence, customer relationship management, and operational efficiency.

CORE COMPETENCIES:

• Human Resources & Recruitment: • End-to-end recruitment (job posting, candidate screening, interviewing, onboarding) • HR documentation, employee records management, and confidentiality compliance • Performance management, KPI tracking, and goal setting • Employee relations and talent development support

Administrative & Executive Support: • Calendar and schedule management for executives • Travel coordination, meeting logistics, and expense reporting • Office operations and facilities coordination • Report writing, document preparation, and filing systems management • Vendor coordination and procurement support • Multi-tasking and prioritization in fast-paced environments

Customer Service & Relationship Management: • Handling 40+ daily customer inquiries with 95%+ satisfaction rates • Complaint resolution and conflict management • Multi-channel communication (email, phone, WhatsApp, chat, social media) • CRM systems and customer database management • Building and maintaining positive relationships across teams

Technical & Digital Skills: Microsoft Office Suite (Word, Excel, PowerPoint) | Google Workspace | Zoom | Data Analysis | CRM Systems | Virtual Assistance Tools

Professional Certifications: • Advanced Human Resource Management & People Development (Kuzang Global Academy) • The Complete Recruiting Masterclass – HR & Hiring (Udemy) • Customer Service Excellence (Kuzang Global Academy) • Virtual Assistant Certificate (ALX Africa) • Bachelor of Science in Marketing (Nnamdi Azikiwe University)

KEY ACHIEVEMENTS: • Contributed to 20% revenue increase through service quality improvements • Maintained 95%+ customer satisfaction rate across multiple channels • Successfully managed recruitment pipelines with high-quality candidate screening • Supervised teams of 8+ staff, improving operational workflows

SOFT SKILLS: Excellent communication (C1 Advanced English) | Problem-solving | Decision-making | Team coordination | Multitasking | Discretion with confidential information | Empathy & active listening | Results-driven approach | Self-motivated | Remote work proficiency

I thrive in dynamic, remote-friendly environments and am committed to supporting organizational goals through exceptional HR support, operational excellence, and customer-centric service delivery.

Available for full-time remote opportunities | Ready to make an immediate impact