At a glance
ISIOMA STELLA OFUONYE (Customer Service Manager) is a professional based in Nigeria with a portfolio on Talentta. ISIOMA brings 6 years of professional experience, with strengths in - Attention to Detail, - Feedback Collection & Analysis, - Problem-Solving and Adaptability. ISIOMA studied B.Sc. Banking and Finance at University of Benin, Nigeria.
About
Dedicated and empathetic Customer Service Specialist with over 6 years of experience delivering exceptional support across banking, telecommunications, insurance, and retail sectors. Skilled in managing high‑volume inquiries, resolving customer complaints, and providing product education with professionalism and efficiency. Known for building strong client relationships, maintaining high satisfaction ratings, and utilizing CRM tools to streamline communication and improve service delivery. Passionate about creating positive customer experiences, reducing churn, and supporting organizational growth through attentive and responsive service.
Expertise
Career
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First Gulf Bank, UAE
Provided product support to clients, improving customer satisfaction by 90%; onboarded 50+ new clients monthly; matched clients with suitable financial products, increasing retention by 35%; introduced customer feedback initiatives; recorded client history using Salesforce; delivered inbound/outbound support for personal and business clients; educated clients about service features; maintained call documentation for compliance.
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Rosmac Global Concept
Resolved 100+ daily customer inquiries via phone, email, and walk‑in support; achieved a 95% satisfaction rate and reduced churn by 25%; trained and led a team of 8 junior cashiers, improving output by 20%; reduced checkout wait time by 25% with a new queue system; managed ₦10 million+ monthly transactions without discrepancies; logged feedback to identify service gaps; provided administrative support for finance and operations.
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Capstone Insurance, UAE
Made 120+ outbound calls daily, achieving a 20% conversion rate; delivered after‑sales support for 100+ clients; used CRM systems to track interactions and personalize support; resolved inquiries and policy‑related issues; performed data entry and competitor research; developed rapport leading to strong referral business; contributed to team goals through upselling; delivered product education to help customers make informed decisions.
Foundations
B.Sc. Banking and Finance
Quick answers
ISIOMA STELLA OFUONYE (Customer Service Manager) is a professional based in Nigeria with a portfolio on Talentta. ISIOMA brings 6 years of professional experience, with strengths in - Attention to Detail, - Feedback Collection & Analysis, - Problem-Solving and Adaptability. ISIOMA studied B.Sc. Banking and Finance at University of Benin, Nigeria.
ISIOMA STELLA OFUONYE is based in Nigeria.
ISIOMA's top skills are - Attention to Detail (Intermediate), - Feedback Collection & Analysis (Intermediate), - Problem-Solving (Intermediate), Adaptability (Intermediate), Client‑Centered Approach (Intermediate) and collaboration (Intermediate).
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