Customer Service Representative
At a glance
James Blessing Olamide (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. James brings 6 years of professional experience, with strengths in - Problem-Solving, Bank Reconciliation, Booking & Reservations and Communications. James studied Higher National Diploma (HND) in Insurance at Federal Polytechnic Ilaro.
About
Customer‑service and front‑desk professional with 4+ years of experience across hospitality, retail and e‑commerce. Skilled in multichannel support (WhatsApp, Instagram, Facebook), consultative selling, reservations, payment processing and inventory management. Proven ability to handle high‑volume inquiries, resolve complaints and boost customer satisfaction. Currently enhancing technical skills through Zendesk training and Microsoft Excel.
Expertise
Career
—
Mattress.ng
Managed 21‑40 daily enquiries across WhatsApp, Instagram, Facebook and website; provided product info, coordinated deliveries across 16 states, performed upselling and cross‑selling, maintained inventory records, escalated product complaints.
—
Willops Hotel & Suites
Welcomed guests, handled reservations and group bookings, processed check‑in/out and payments, resolved guest complaints, coordinated with kitchen/bar staff and facilities.
—
Matrix Lounge & Bar
Served customers, managed multiple tables, recorded orders, ensured cleanliness, handled payments and end‑of‑day sales reports, recommended alternative drinks to maintain sales.
—
Lady J Wholesale Store
Promoted soft drinks, handled price negotiations, arranged chilled deliveries, built customer relationships and encouraged repeat purchases.
Foundations
Higher National Diploma (HND) in Insurance
Quick answers
James Blessing Olamide (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. James brings 6 years of professional experience, with strengths in - Problem-Solving, Bank Reconciliation, Booking & Reservations and Communications. James studied Higher National Diploma (HND) in Insurance at Federal Polytechnic Ilaro.
James Blessing Olamide is based in Nigeria.
James's top skills are - Problem-Solving (Intermediate), Bank Reconciliation (Intermediate), Booking & Reservations (Intermediate), Communications (Intermediate), Complaint Resolution (Intermediate) and Consultative Selling (Intermediate).
Create a free employer account on Talentta to contact James, invite them to apply for a role or schedule an interview.
