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Jennifer Amaka Dike

Professional

  • Nigeria
  • On Talentta since Sept 2026
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At a glance

About Jennifer Amaka Dike at a glance

Jennifer Amaka Dike (Professional) is a professional based in Nigeria with a portfolio on Talentta. Jennifer brings 6 years of professional experience, with strengths in Business & Project Management, Client Relationship Management, Cordination and Cost Awareness & Budget Support.

6+
Years experience
12+
Skills
4+
Roles held

About

Meet Jennifer

Results‑driven Operations and Customer Success professional with over 7 years of experience delivering client‑facing services, operational coordination and cross‑functional project support in technology‑enabled environments. Proven track record of improving customer experience, resolving high‑impact service issues, optimizing processes and driving measurable cost and delivery efficiency. Skilled at aligning finance, technical and service teams to achieve accountability and business outcomes.

Expertise

What I bring

Intermediate

  • Business & Project Management
  • Client Relationship Management
  • Cordination
  • Cost Awareness & Budget Support
  • CRM Workflow Design
  • Cross‑Functional Stakeholder Management
  • Customer Retention & Customer Experience Optimization
  • Inventory Control
  • Issue Escalation
  • Operational Process Improvement
  • Service Delivery
  • Team Leadership & Training

Career

Experience

  1. —

    Operations Manager

    Ritzman Smart Homes and Automations

    Directed operational delivery across 18 concurrent smart infrastructure projects, optimizing resource allocation and vendor coordination to reduce overall project costs by 12%. Executed 75+ quality and compliance inspections, establishing structured tracking and milestone reporting that ensured on‑time delivery accountability. Strengthened inventory and asset control protocols, implementing loss‑prevention measures that reduced operational losses to under 2%. Partnered with finance and technical teams to maintain rigorous cost controls and cross‑functional delivery accountability across the full project portfolio.

  2. —

    Project & Customer Relationship Manager

    Ritzman Smart Homes and Automations

    Managed 14 high‑value client projects (₦5M‑₦25M), coordinating cross‑functional delivery teams of 25+ personnel to ensure quality execution and on‑time handover. Resolved 95% of customer issues within 24 hours by implementing structured escalation and follow‑through workflows, reducing churn risk. Translated complex technical delivery updates into clear client‑friendly reporting, improving stakeholder communication and expectation management. Built lasting customer trust through consistent, transparent engagement, contributing to repeat business and high client satisfaction scores.

  3. —

    Team Lead, Customer Relationship Management

    Crowdyvest

    Led a team of 8 customer service representatives, designing CRM workflows and coaching practices that reduced average response time by 30% and raised service consistency. Drove customer retention initiatives, achieving a 92% retention rate across the portfolio. Generated 1,000+ qualified customer leads through targeted outreach campaigns, expanding the active customer base. Coordinated incident response during platform disruptions, working with finance and tech teams to resolve fund‑access issues and minimize revenue impact. Documented service recovery and fallback processes, creating reusable frameworks that reduced resolution time for future events.

  4. —

    Customer Service Executive

    Crowdyvest

    Resolved 200+ customer inquiries and complaints per month across digital channels, maintaining a 97% customer satisfaction rating through consistent, empathetic service. Identified and escalated critical service failures and financial discrepancies, preventing potential revenue losses of over ₦5M through proactive risk mitigation. Maintained detailed records of all customer interactions, enabling seamless team handoffs and supporting continuous process improvement initiatives.

Quick answers

About Jennifer

What does Jennifer Amaka Dike do?

Jennifer Amaka Dike (Professional) is a professional based in Nigeria with a portfolio on Talentta. Jennifer brings 6 years of professional experience, with strengths in Business & Project Management, Client Relationship Management, Cordination and Cost Awareness & Budget Support.

Where is Jennifer Amaka Dike based?

Jennifer Amaka Dike is based in Nigeria.

What are Jennifer's top skills?

Jennifer's top skills are Business & Project Management (Intermediate), Client Relationship Management (Intermediate), Cordination (Intermediate), Cost Awareness & Budget Support (Intermediate), CRM Workflow Design (Intermediate) and Cross‑Functional Stakeholder Management (Intermediate).

How can I hire Jennifer Amaka Dike?

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