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Jennifer Otanwa

Customer Success Manager

  • Nigeria
  • On Talentta since Sept 2026
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At a glance

About Jennifer Otanwa at a glance

Jennifer Otanwa (Customer Success Manager) is a professional based in Nigeria with a portfolio on Talentta. Jennifer brings 6 years of professional experience, with strengths in - Attention to Detail, - Problem-Solving, Critical thinking skills and Cross-functional Team Collaboration. Jennifer studied Degree not specified at University of Abuja.

6+
Years experience
19+
Skills
3+
Roles held

About

Meet Jennifer

Customer Support Specialist with 4+ years of experience delivering fast, accurate, and empathetic support across chat, voice, and email. Proven ability to work in fast‑paced, cross‑functional environments while maintaining high service standards. Skilled in Zendesk, HubSpot, Salesforce, Zoho, Freshdesk, Pipedrive and Google Workspace (Docs, Sheets, Gmail). Strong attention to detail, critical thinking, and proactive problem‑solving. Experienced in troubleshooting, case documentation, SLA/KPI management, customer onboarding, and cross‑team collaboration.

Expertise

What I bring

Intermediate

  • - Attention to Detail
  • - Problem-Solving
  • Critical thinking skills
  • Cross-functional Team Collaboration
  • Customer Onboarding
  • Data Entry
  • Document Management
  • Email & Chat Support
  • Fast‑Paced Environment Adaptability
  • Fluent English (Written & Verbal)
  • Freshdesk
  • Google Workspace (Docs, Sheets, Drive, Calendar)
  • HubSpot
  • Issue Resolution
  • KPI & SLA Management
  • Pipedrive
  • Sales Force
  • Zendesk
  • ZOHO

Career

Experience

  1. —

    Customer Success Manager

    Rivermate

    Delivered fast, accurate, and empathetic support via chat, email, and calls, resolving platform, onboarding, and payment issues in real time. Used Salesforce and HubSpot to manage cases, update records, and maintain documentation. Applied sound judgment and critical thinking to troubleshoot and escalate issues. Guided new users through onboarding workflows, improving adoption by 30%. Monitored trends, identified recurring issues, and improved processes and customer experience. Collaborated with cross‑functional teams to resolve issues quickly and efficiently.

  2. —

    Customer Service Representative

    PowerSuite Tech

    Provided professional customer support via phone, chat, and email, ensuring high satisfaction. Maintained accurate CRM records, reducing errors by 20%. Utilized Google Workspace tools for reporting, communication, and task tracking. Improved response time by 25% through process optimization and template enhancements. Demonstrated strong attention to detail when handling client data and communications.

  3. —

    Online Support Agent

    Ziingo Shopping

    Handled 50+ daily customer interactions across calls, chat, and email in a fast‑paced environment. Resolved 95% of issues on first contact using strong problem‑solving skills. Maintained detailed documentation in CRM systems for accurate case tracking. Collaborated with internal teams to resolve logistics and delivery issues efficiently. Delivered personalized, empathetic communication, improving satisfaction rates.

Foundations

Education & languages

University of Abuja

Degree not specified

Quick answers

About Jennifer

What does Jennifer Otanwa do?

Jennifer Otanwa (Customer Success Manager) is a professional based in Nigeria with a portfolio on Talentta. Jennifer brings 6 years of professional experience, with strengths in - Attention to Detail, - Problem-Solving, Critical thinking skills and Cross-functional Team Collaboration. Jennifer studied Degree not specified at University of Abuja.

Where is Jennifer Otanwa based?

Jennifer Otanwa is based in Nigeria.

What are Jennifer's top skills?

Jennifer's top skills are - Attention to Detail (Intermediate), - Problem-Solving (Intermediate), Critical thinking skills (Intermediate), Cross-functional Team Collaboration (Intermediate), Customer Onboarding (Intermediate) and Data Entry (Intermediate).

How can I hire Jennifer Otanwa?

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