At a glance
Jessica Abu Joy (Growth Associate) is a professional based in Nigeria with a portfolio on Talentta. Jessica brings 6 years of professional experience, with strengths in Customer Engagement, Customer Retention & Customer Experience Optimization, Excel ,Microsoft word and Freshdesk. Jessica studied B.Sc. Microbiology at Federal University of Agriculture Abeokuta.
About
Growth‑focused Operations and Customer Success professional with over 3 years of experience driving customer acquisition, retention, sales operations, CRM management, business reporting and process optimization. Skilled at analyzing customer behavior, identifying growth opportunities and collaborating with cross‑functional teams to enhance customer experience and operational efficiency.
Expertise
Career
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Haus Strom Nigeria Ltd
Drive customer acquisition, engagement, and retention initiatives; analyze customer feedback and operational metrics to identify growth opportunities; support marketing and sales campaigns through lead tracking and performance reporting; manage CRM data, segmentation and lifecycle communications; collaborate with product, operations and customer success teams to optimize journeys.
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Promatic Nigeria
Managed customer inquiries via phone, email and live chat; analyzed tickets and support trends using CRM tools; generated weekly and monthly performance reports; collaborated with operations and product teams to improve service delivery; maintained accurate CRM records; supported onboarding and account assistance; conducted proactive follow‑ups to improve retention.
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Freelance / Remote
Supported daily business operations across logistics, administration, recruitment and customer service; managed CRM systems, databases and sales pipelines; assisted with lead generation and follow‑up; coordinated quotations, scheduling and service requests; developed operational reports and dashboards; created SOPs to improve workflow; supported recruitment screening and onboarding; monitored customer reviews and provided recommendations.
Foundations
B.Sc. Microbiology
ND Science Laboratory Technology
Quick answers
Jessica Abu Joy (Growth Associate) is a professional based in Nigeria with a portfolio on Talentta. Jessica brings 6 years of professional experience, with strengths in Customer Engagement, Customer Retention & Customer Experience Optimization, Excel ,Microsoft word and Freshdesk. Jessica studied B.Sc. Microbiology at Federal University of Agriculture Abeokuta.
Jessica Abu Joy is based in Nigeria.
Jessica's top skills are Customer Engagement (Intermediate), Customer Retention & Customer Experience Optimization (Intermediate), Excel ,Microsoft word (Intermediate), Freshdesk (Intermediate), Goggle workspace (Intermediate) and Google Sheets (Intermediate).
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