At a glance
John Daniel (HR Manager) is a professional based in Nigeria with a portfolio on Talentta. John brings 6 years of professional experience, with strengths in Calendar Management Tools, CRM Tools (Microsoft Dynamics 365, Zoho CRM), Customer Service And Query Resolution and Data Entry & Management. John studied Post Graduate Diploma in Education at Usmanu Danfodiyo University, Sokoto.
About
Detail‑oriented HR Admin Officer and Customer Support professional with over three years of experience in employee recruitment, onboarding, payroll, benefits administration, and resolving customer complaints. Skilled in maintaining HR databases, ensuring compliance with labour laws, and using tools such as Microsoft 365, Power BI, Dynamics 365, and Spark Hire. Strong interpersonal, communication, and conflict‑resolution abilities, with a passion for fostering positive workplace culture.
Expertise
Career
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MC Timothy Associates Consulting
Managed end‑to‑end recruitment processes, talent sourcing, job postings, screening and interview scheduling. Handled payroll preparation, benefits administration, employee queries, and facilitated communication between staff and management. Produced HR reports, performance tracking, maintained records, ensured labour‑law compliance, coordinated onboarding programs, and addressed employee relations issues.
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Guaranty CONTACT
Provided customer support via calls, emails and chats, addressed inquiries and complaints, processed various customer letters and requests, and ensured service delivery aligned with regulatory procedures.
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Trust Bank
Processed chequebook and sponsorship requests, handled account upgrades, resolved customer issues, investigated charge‑backs using multiple dispute platforms, performed ATM card issuance testing, documented complaints in Dynamics 365, and supported mobile app activation and security management.
Foundations
Post Graduate Diploma in Education
Higher National Diploma, Chemical Engineering
National Diploma, Chemical Engineering
Senior School Certificate Examination (SSCE)
National Youth Service Corp (NYSC) Certificate
Quick answers
John Daniel (HR Manager) is a professional based in Nigeria with a portfolio on Talentta. John brings 6 years of professional experience, with strengths in Calendar Management Tools, CRM Tools (Microsoft Dynamics 365, Zoho CRM), Customer Service And Query Resolution and Data Entry & Management. John studied Post Graduate Diploma in Education at Usmanu Danfodiyo University, Sokoto.
John Daniel is based in Nigeria.
John's top skills are Calendar Management Tools (Intermediate), CRM Tools (Microsoft Dynamics 365, Zoho CRM) (Intermediate), Customer Service And Query Resolution (Intermediate), Data Entry & Management (Intermediate), Data Visualization With Power BI And Excel (Intermediate) and emotional Intelligence (Intermediate).
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