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Joseph Faith

Customer Relationship Management Officer

  • Nigeria
  • On Talentta since Nov 2026
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At a glance

About Joseph Faith at a glance

Joseph Faith (Customer Relationship Management Officer) is a professional based in Nigeria with a portfolio on Talentta. Joseph brings 6 years of professional experience, with strengths in - Problem-Solving, Ability to work under pressure, Business Development and Client Follow-up & Engagement. Joseph studied Higher National Diploma (HND) – Business Administration & Management at Ibadan City Polytechnic.

6+
Years experience
25+
Skills
2+
Roles held

About

Meet Joseph

Results‑driven Customer Service and Sales professional with a Higher National Diploma in Business Administration & Management. Experienced in relationship management, complaint resolution, customer retention and sales support. Skilled at identifying customer needs, delivering accurate information, and driving satisfaction through strong communication and problem‑solving. Seeking to leverage these abilities as a Customer Relationship Management Officer to boost client loyalty and business growth.

Expertise

What I bring

Intermediate

  • - Problem-Solving
  • Ability to work under pressure
  • Business Development
  • Client Follow-up & Engagement
  • collaboration
  • Complaint Resolution
  • CRM And Record Keeping
  • Customer Needs Analysis
  • Customer Relationship Management And Partnership Relationship Management
  • Customer Retention & Referrals
  • Customer Support
  • Effective communication and interpersonal skills.
  • Excel ,Microsoft word
  • Independent Work
  • Lead Generation
  • organization skils
  • Time management

Foundational

  • • Ability To Work Independently And In A Team
  • Active Listening And Interpersonal Relationship Skills
  • Administrative And Organizational Skill
  • Customer Engagement
  • Customer‑Focused Attitude
  • Excellent Written And Verbal Communication
  • Professional Complaint And Conflict Handling
  • Strong Customer Follow-Up And Retention Skills

Career

Experience

  1. —

    Sales Executive

    DMS Automations Limited

    Built and maintained positive relationships with existing and prospective customers; identified needs and recommended products; followed up leads to drive conversions; responded to enquiries with clear information; handled concerns professionally; supported sales activities and customer acquisition; maintained communication throughout sales process; recorded and tracked requests and opportunities; collaborated with colleagues for smooth service delivery.

  2. —

    Customer Representative

    Golden Prize Hotel and Suites

    Handled customer enquiries via effective communication and active listening; resolved complaints and escalated complex issues; provided accurate information based on needs; maintained professional relationships to promote satisfaction; ensured prompt assistance for positive service experience; identified recurring concerns and reported to relevant teams; supported retention through consistent communication; performed administrative and documentation tasks.

Foundations

Education & languages

Ibadan City Polytechnic

Higher National Diploma (HND) – Business Administration & Management

Ibadan City Polytechnic

National Diploma (ND) – Business Administration & Management

Badestey Comprehensive High School

Senior Secondary School Certificate (SSCE)

Quick answers

About Joseph

What does Joseph Faith do?

Joseph Faith (Customer Relationship Management Officer) is a professional based in Nigeria with a portfolio on Talentta. Joseph brings 6 years of professional experience, with strengths in - Problem-Solving, Ability to work under pressure, Business Development and Client Follow-up & Engagement. Joseph studied Higher National Diploma (HND) – Business Administration & Management at Ibadan City Polytechnic.

Where is Joseph Faith based?

Joseph Faith is based in Nigeria.

What are Joseph's top skills?

Joseph's top skills are - Problem-Solving (Intermediate), Ability to work under pressure (Intermediate), Business Development (Intermediate), Client Follow-up & Engagement (Intermediate), collaboration (Intermediate) and Complaint Resolution (Intermediate).

How can I hire Joseph Faith?

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