At a glance
Joshua Faluyi (Professional) is a professional based in Nigeria with a portfolio on Talentta. Joshua brings 6 years of professional experience, with strengths in Complaint Resolution, CRM And Record Keeping, CRM Tools and Cross-functional Team Collaboration.
About
Customer-focused professional holding a Postgraduate Diploma in Customer Relationship Management, with hands-on experience handling customer and client inquiries via email, phone, chat, and social media. Skilled at resolving complaints, maintaining accurate records, escalating issues appropriately, and collaborating across teams to improve the customer experience. Strong written and verbal communicator, tech-savvy, and comfortable working independently in remote, fast-paced environments.
Expertise
Career
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CZTECH LTD
Responded to customer and client inquiries across website, email, and social media; managed social media accounts; analyzed engagement data in Google Analytics to identify service gaps; designed user‑centered website and landing page experiences to improve usability and satisfaction.
Quick answers
Joshua Faluyi (Professional) is a professional based in Nigeria with a portfolio on Talentta. Joshua brings 6 years of professional experience, with strengths in Complaint Resolution, CRM And Record Keeping, CRM Tools and Cross-functional Team Collaboration.
Joshua Faluyi is based in Nigeria.
Joshua's top skills are Complaint Resolution (Intermediate), CRM And Record Keeping (Intermediate), CRM Tools (Intermediate), Cross-functional Team Collaboration (Intermediate), Customer Support (Intermediate) and Escalation Management (Intermediate).
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