IT Operations Lead
Direct Bridge Nigeria Limited – Lagos
Lead an operations team providing technical support, infrastructure management and application support for over 50 employees. Perform SQL‑based backend investigations, generate operational reports and troubleshoot data inconsistencies. Maintain availability of mission‑critical banking systems with proactive monitoring and incident management. Administer enterprise business applications (Zoho Forms, Zoho Campaigns, Microsoft 365, core banking platforms). Support loan booking, disbursement, transaction processing and multi‑bank operations. Coordinate with developers, hosting providers, payment service providers and vendors to resolve issues. Manage user accounts, permissions, password resets, MFA and secure access. Oversee website administration (domain, DNS, SSL, hosting). Provide remote and on‑site support, maintain documentation and knowledge‑base articles, manage IT assets and support budgeting, vendor evaluation and operational planning.