At a glance
Judith Nnakee (Customer Service Manager) is a professional based in Nigeria with a portfolio on Talentta. Judith brings 6 years of professional experience, with strengths in - Problem-Solving, Conflict Resolution & Negotiation, Corporate & Client Relations and Customer Relations. Judith studied Higher National Diploma (HND) at Federal Polytechnic Oko, Anambra State.
About
Personable, detail‑oriented Customer Service Support Specialist with over 8 years of experience delivering exceptional customer experiences and driving service excellence. Possesses 3 years of management experience leading high‑performing teams, resolving complex issues, and implementing loyalty and retention strategies. Skilled at designing and executing customer service processes that exceed expectations while fostering strong client relationships. Adaptable, empathetic, and results‑driven, with strong communication, time‑management, and brand‑advocacy abilities.
Expertise
Career
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Solar Energy by D.Light Limited
Entered customer interactions in CRM, generated and followed up leads, promoted products, handled inquiries via phone, email, chat and social media, escalated serious issues, collected feedback, and achieved 100% customer satisfaction goals while meeting sales and call‑handling targets.
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Aberdeen Nigeria Enterprise
Managed front‑desk reception, answered calls and emails, maintained visitor logs, coordinated appointments, handled mail and supplies, provided administrative support, and communicated information promptly to staff.
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God Is Good Maritime Services Limited
Welcomed visitors, resolved customer issues, supervised front‑end operations, created and refined service strategies, managed queries, pursued new business opportunities, and processed refunds/compensation.
Foundations
Higher National Diploma (HND)
National Diploma (ND)
Diploma
Quick answers
Judith Nnakee (Customer Service Manager) is a professional based in Nigeria with a portfolio on Talentta. Judith brings 6 years of professional experience, with strengths in - Problem-Solving, Conflict Resolution & Negotiation, Corporate & Client Relations and Customer Relations. Judith studied Higher National Diploma (HND) at Federal Polytechnic Oko, Anambra State.
Judith Nnakee is based in Nigeria.
Judith's top skills are - Problem-Solving (Intermediate), Conflict Resolution & Negotiation (Intermediate), Corporate & Client Relations (Intermediate), Customer Relations (Intermediate), Customer Retention Strategies (Intermediate) and Customer Support (Intermediate).
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