Customer Support Agent (Independent contractor)
MoDsquad
Supported customers via email and live chat, providing timely and effective communication, collaborating with cross‑functional teams while maintaining professionalism in a remote environment.
At a glance
About Juliana Emelife at a glance
Juliana Emelife (Professional) is a professional based in Nigeria with a portfolio on Talentta. Juliana brings 6 years of professional experience, with strengths in - Problem-Solving, Active Listening, Client Relationship Management and Community Management. Juliana studied BSc. Finance & Banking at University of Port Harcourt, Rivers State.
- 6+
- Years experience
- 19+
- Skills
- 3+
- Roles held
01
About
Meet Juliana
Certified Customer Service Professional with over 8 years of experience delivering exceptional support across phone, email, and live chat. Proven track record of achieving a 95% first‑call resolution rate, handling escalations, and improving customer satisfaction. Skilled in CRM tools such as Zendesk and Intercom, technical troubleshooting, and cross‑selling. Strong communicator who thrives in remote, fast‑paced environments and actively contributes to product improvement and team training.
02
Expertise
What I bring
Intermediate
- - Problem-Solving
- Active Listening
- Client Relationship Management
- Community Management
- Cross-selling
- Customer care Service
- Customer Experience
- Customer Feedback
- Email & Chat Support
- Empathy
- Escalation Management
- First‑Contact Resolution
- Intercom CRM
- Phone Support
- Product Knowledge
- Retention
- Self‑improvement
- Troubleshooting
- Zendesk
03
Career
Experience
—
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Customer Support Representative
FairMoney
Provided phone, email, and live‑chat support, resolved technical issues at first contact, managed escalated concerns with empathy, maintained product knowledge, supported webinars, and shared industry insights with customers and team members.
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Customer Service Representative
Ecobank Nigeria
Primary point of contact for customers through phone, email, and chat; delivered service with active listening and empathy; resolved enquiries; trained new hires; supplied product feedback and identified cross‑selling opportunities.
04
Foundations
Education & languages
University of Port Harcourt, Rivers State
BSc. Finance & Banking
05
Quick answers
About Juliana
What does Juliana Emelife do?
Juliana Emelife (Professional) is a professional based in Nigeria with a portfolio on Talentta. Juliana brings 6 years of professional experience, with strengths in - Problem-Solving, Active Listening, Client Relationship Management and Community Management. Juliana studied BSc. Finance & Banking at University of Port Harcourt, Rivers State.
Where is Juliana Emelife based?
Juliana Emelife is based in Nigeria.
What are Juliana's top skills?
Juliana's top skills are - Problem-Solving (Intermediate), Active Listening (Intermediate), Client Relationship Management (Intermediate), Community Management (Intermediate), Cross-selling (Intermediate) and Customer care Service (Intermediate).
How can I hire Juliana Emelife?
Create a free employer account on Talentta to contact Juliana, invite them to apply for a role or schedule an interview.
Work with Juliana