At a glance
Kasali Idris (Customer Support Manager) is a professional based in Nigeria with a portfolio on Talentta. Kasali brings 6 years of professional experience, with strengths in - Crisis Management, Asana, Call Center Experience and CMS Ticketing Systems. Kasali studied Bachelor of Arts in Linguistics at University of Ilorin.
About
Customer Support Specialist and Team Lead with 3+ years of experience handling high‑volume tickets, live chat, and customer operations. Proven ability to resolve issues quickly, improve team performance, and maintain accurate CRM records. Skilled in remote collaboration, data management, and delivering high customer satisfaction.
Expertise
Career
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ModSquad
Resolved 10+ tickets per hour across email, chat, and social media channels; troubleshooted customer issues; moderated user content; maintained accurate case records using Zendesk and Salesforce; implemented effective troubleshooting techniques; delivered exceptional service with a positive attitude and empathetic responses.
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Outsource Global Technologies Ltd
Led a team of 23+ agents, improving productivity and workflow efficiency; conducted QA on 20+ weekly cases, reducing errors; managed escalations and ensured timely issue resolution; delivered weekly client reports and performance reviews; led cross‑functional projects aligned with organizational goals.
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Outsource Global Technologies Ltd
Supported agents on complex cases and escalations; trained new hires with 100% compliance success rate; improved internal processes through leadership collaboration; mentored junior staff on industry standards and best practices.
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Outsource Global Technologies Ltd
Managed 400+ cases with accurate documentation; completed 100+ daily calls for record retrieval and follow‑ups; maintained CRM data and resolved issues within 24 hours.
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Phoenix Lead Co
Engaged potential customers via inbound and outbound calls to convert leads; updated and organized customer and order records; cultivated client relationships to drive product engagement; achieved or exceeded sales quotas.
Foundations
Bachelor of Arts in Linguistics
Quick answers
Kasali Idris (Customer Support Manager) is a professional based in Nigeria with a portfolio on Talentta. Kasali brings 6 years of professional experience, with strengths in - Crisis Management, Asana, Call Center Experience and CMS Ticketing Systems. Kasali studied Bachelor of Arts in Linguistics at University of Ilorin.
Kasali Idris is based in Nigeria.
Kasali's top skills are - Crisis Management (Intermediate), Asana (Intermediate), Call Center Experience (Intermediate), CMS Ticketing Systems (Intermediate), Complaint Handling (Intermediate) and Convoso (Intermediate).
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