At a glance
KEHINDE OSHATI (Customer Success Manager) is a professional based in Nigeria with a portfolio on Talentta. KEHINDE brings 6 years of professional experience, with strengths in - Attention to Detail, Business Development, Client Onboarding and Client Relationship Management. KEHINDE studied BSc. Geology at Olabisi Onabanjo University, Ago‑Iwoye, Ogun State.
About
Customer success and relationship management professional with a track record of driving retention, satisfaction, and revenue growth across enterprise, FMCG, logistics, and education sectors. Skilled in stakeholder management, cross‑functional collaboration, and turning customer feedback into measurable product and service improvements. Proven ability to manage high‑value portfolios, resolve complex issues, and build long‑term client relationships that support business growth.
Expertise
Career
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Nova Track
Managed a high‑priority portfolio of 11 Tier‑1 enterprise clients in FMCG and maritime logistics; primary contact for Dangote Cement; achieved 95% resolution rate and 97% customer satisfaction; drove 20% increase in value realization; coordinated cross‑functional teams; facilitated implementation of 10 new product features.
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TeKnowledge
Oversaw Microsoft customer portfolio; increased client retention by 15%; onboarded 20+ clients; supported team of 20 to reach 90% satisfaction; identified upsell opportunities; improved business productivity by 20%; raised satisfaction score by 8% and earned Microsoft recognition.
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Rome Business School
Led enrollment for Executive MBA and Master’s programs using CRM tools; built strategic sales process with cross‑functional teams; scheduled program interviews; represented school at career fairs; maintained pipeline of prospective candidates.
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Sujimoto Group
Met clients at private jet terminal, presented offerings, monitored market trends, built long‑term relationships, matched client needs with solutions, tracked success metrics to assess relationship health.
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Softcom Limited
Primary liaison for customers; resolved account issues; guided onboarding; collected feedback for product and sales teams; analyzed adoption metrics to drive improvements.
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Nutrition Associates
Engaged prospective clients, followed up on opportunities, identified cross‑selling chances, contributed market research for strategic planning, pursued personal growth goals aligned with company objectives.
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Oyo State Ministry of Environment
Managed office supplies and budgets, prepared expense reports, maintained policies and databases, organized confidential filing system, responded to employee and client queries.
Foundations
BSc. Geology
Quick answers
KEHINDE OSHATI (Customer Success Manager) is a professional based in Nigeria with a portfolio on Talentta. KEHINDE brings 6 years of professional experience, with strengths in - Attention to Detail, Business Development, Client Onboarding and Client Relationship Management. KEHINDE studied BSc. Geology at Olabisi Onabanjo University, Ago‑Iwoye, Ogun State.
KEHINDE OSHATI is based in Nigeria.
KEHINDE's top skills are - Attention to Detail (Intermediate), Business Development (Intermediate), Client Onboarding (Intermediate), Client Relationship Management (Intermediate), CRM Systems (Intermediate) and Cross-functional Team Collaboration (Intermediate).
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