Customer Service Manager
At a glance
Kernenter Bernard Asaamoga (Customer Service Manager) is a professional based in Nigeria with a portfolio on Talentta. Kernenter brings 6 years of professional experience, with strengths in Accounts Administration, Administrative Support, Bank Reconciliation and Client Relationship Management. Kernenter studied B.Sc. Banking and Finance (First Class Honours) at Federal University Wukari, Taraba State.
About
First‑Class Banking and Finance graduate with over four years of experience in financial operations, customer service, ERP administration, accounts support, and client relationship management. Proven ability to deliver exceptional customer experiences, maintain accurate financial records, process invoices, and support organizational efficiency through data‑driven decision‑making and process improvement. Skilled at supporting remote and cross‑functional teams while upholding professionalism, confidentiality, and high service standards.
Expertise
Career
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Yola Electricity Distribution Company (YEDC)
Delivered after‑hours telephone and digital support, resolved complaints related to electricity supply, billing, metering and payments, logged interactions in CRM, escalated technical faults, and maintained professionalism in a high‑volume contact centre.
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Camlight Digital LLC (Remote – USA)
Managed ERP system records, prepared and processed monthly client invoices, coordinated financial and administrative records across departments, maintained business documentation for reporting and audit readiness, and monitored customer accounts and payment status.
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iCamlight Solutions Ltd
Served as primary contact for client enquiries, coordinated onboarding, performed market and customer analyses, maintained CRM records and business documentation, and collaborated with cross‑functional teams to improve satisfaction and operational efficiency.
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Camlight Digital LLC (Remote – USA)
Developed digital communication strategies, grew social media audience to over 2,000 followers, managed customer enquiries via social platforms, produced performance analytics reports, and coordinated digital campaigns to enhance brand visibility.
Foundations
B.Sc. Banking and Finance (First Class Honours)
Quick answers
Kernenter Bernard Asaamoga (Customer Service Manager) is a professional based in Nigeria with a portfolio on Talentta. Kernenter brings 6 years of professional experience, with strengths in Accounts Administration, Administrative Support, Bank Reconciliation and Client Relationship Management. Kernenter studied B.Sc. Banking and Finance (First Class Honours) at Federal University Wukari, Taraba State.
Kernenter Bernard Asaamoga is based in Nigeria.
Kernenter's top skills are Accounts Administration (Intermediate), Administrative Support (Intermediate), Bank Reconciliation (Intermediate), Client Relationship Management (Intermediate), Complaint Resolution (Intermediate) and Customer Experience (Intermediate).
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