At a glance
KUTI GRACE MORINSOLA (Customer Experience Manager) is a professional based in Nigeria with a portfolio on Talentta. KUTI brings 6 years of professional experience, with strengths in Client Onboarding, Communications, Complaint Resolution and Cross-functional Team Collaboration. KUTI studied Bachelor of Arts (B.A.) in English Language at Lagos State University.
About
Customer experience and financial operations professional with three years of experience in relationship management, transaction reconciliation, client support and corporate communication. Proven ability to manage issues from first contact through resolution, investigate discrepancies, maintain accurate records and collaborate across teams to improve operational accuracy. Strong communicator with a focus on creating smooth client experiences, stakeholder management and process improvement.
Expertise
Career
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Richgreen Masters Investment Limited
Supported corporate branding and customer engagement initiatives; acted as key point of contact for customers and stakeholders; coordinated internal and external communications and corporate events; monitored feedback to identify service‑delivery opportunities; built strong client and internal relationships; assisted promotional campaigns; prioritized customer experience in every interaction.
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Cashmatrix
Managed customer enquiries and account issues across digital channels; investigated transaction discrepancies and reconciled payment records; collaborated with Operations, Technology and Compliance to resolve issues; maintained documentation for audit; analyzed complaint patterns and recommended process improvements; delivered high‑quality support under high transaction volumes; built trust through clear communication.
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Designs by Farayola
Processed and tracked 50+ weekly customer orders; managed scheduling, follow‑ups and documentation for 15+ monthly clients; coordinated communication between clients, designers and suppliers; monitored timelines and addressed delays; handled end‑to‑end client communication to ensure positive experience.
Foundations
Bachelor of Arts (B.A.) in English Language
National Youth Service Corps (NYSC)
Quick answers
KUTI GRACE MORINSOLA (Customer Experience Manager) is a professional based in Nigeria with a portfolio on Talentta. KUTI brings 6 years of professional experience, with strengths in Client Onboarding, Communications, Complaint Resolution and Cross-functional Team Collaboration. KUTI studied Bachelor of Arts (B.A.) in English Language at Lagos State University.
KUTI GRACE MORINSOLA is based in Nigeria.
KUTI's top skills are Client Onboarding (Intermediate), Communications (Intermediate), Complaint Resolution (Intermediate), Cross-functional Team Collaboration (Intermediate), Customer Engagement (Intermediate) and Customer Relationship Management And Partnership Relationship Management (Intermediate).
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