At a glance
LILIAN CHRISTOPHER (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. LILIAN brings 6 years of professional experience, with strengths in Administrative Support, Analytical skills, Client Relationship Management and Complaint Handling. LILIAN studied Bachelor of Science in Public Administration at University of Lagos, Lagos, Nigeria.
About
Customer Service Representative with strong oral and written communication, active listening, and analytical problem‑solving skills. Enhances customer experiences through service‑oriented behaviors, understanding customer desires, and providing customized solutions that build loyalty and drive business results.
Expertise
Career
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Razortouch
Contributed to new customer care policies and procedures, increasing efficiency; built strong relationships through active listening and empathy; provided comprehensive guidance on product offerings; developed creative, guideline‑compliant solutions; maintained accurate CRM documentation; performed quality assurance checks on work orders.
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Cream Cut Studio
Addressed complaints with timely solutions; built rapport via active listening; managed time to handle multiple tasks; assisted high volume of customers with positive attitude; handled high call volume professionally; collaborated with cross‑functional teams to resolve complex issues.
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All Things Promotion Hub
Handled confidential information and administrative tasks; fostered open communication; managed mail, calls, and visitor inquiries; achieved high data‑entry accuracy under strict deadlines; prepared and edited professional documents; implemented new filing and digital record‑keeping systems.
Foundations
Bachelor of Science in Public Administration
Quick answers
LILIAN CHRISTOPHER (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. LILIAN brings 6 years of professional experience, with strengths in Administrative Support, Analytical skills, Client Relationship Management and Complaint Handling. LILIAN studied Bachelor of Science in Public Administration at University of Lagos, Lagos, Nigeria.
LILIAN CHRISTOPHER is based in Nigeria.
LILIAN's top skills are Administrative Support (Intermediate), Analytical skills (Intermediate), Client Relationship Management (Intermediate), Complaint Handling (Intermediate), Customer care Service (Intermediate) and Customer Retention Strategies (Intermediate).
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