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LIVINUS Kanayo Silas

Customer Success Manager

  • Nigeria
  • On Talentta since Oct 2026
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At a glance

About LIVINUS Kanayo Silas at a glance

LIVINUS Kanayo Silas (Customer Success Manager) is a professional based in Nigeria with a portfolio on Talentta. LIVINUS brings 6 years of professional experience, with strengths in AI Automation, AI Chatbot Optimization, Architecture Revit and Call Center & Live Chat Support. LIVINUS studied MSc. Psychology at University of Lagos.

6+
Years experience
19+
Skills
4+
Roles held

About

Meet LIVINUS

Customer Success and Operations professional with 5 years of experience driving digital transformation, AI‑enabled chatbot deployment, and process automation across fintech and SaaS environments. Proven ability to design KPI‑based escalation frameworks, build data‑driven segmentation models, and lead cross‑functional teams to reduce resolution times and churn. Skilled in CRM architecture, omnichannel support, and analytics tools (SQL, Tableau, Zapier). Holds an MSc in Psychology (2026) and multiple certifications in AI, CRM, and technical support.

Expertise

What I bring

Intermediate

  • AI Automation
  • AI Chatbot Optimization
  • Architecture Revit
  • Call Center & Live Chat Support
  • Customer Segmentation
  • Employee Lifecycle Management
  • Freshdesk
  • HubSpot
  • Intercom CRM
  • Omni‑Channel Management
  • Performance Dashboarding
  • Phone Queue Management
  • Repetitive Task Automation
  • SQL
  • System Integrations
  • Zapier
  • Zendesk
  • ZOHO

Foundational

  • Data-Driven HR Reporting

Career

Experience

  1. —

    Customer Success/Operations Manager

    ZoneX Fintech

    Led digital transformation of customer‑success systems by deploying AI‑enabled chatbots and centralized knowledge bases. Designed KPI‑driven escalation and resolution frameworks that cut resolution time and bottlenecks. Built data‑driven segmentation models and lifecycle playbooks to reduce churn and support revenue growth. Coordinated root‑cause investigations and oversaw day‑to‑day ticket handling, improving team efficiency and service consistency.

  2. —

    Client Support Lead

    GambleAlert

    Managed support pipeline, team schedules and queue distribution to optimize capacity. Created SOPs and trained staff on standardized resolution pathways. Monitored performance dashboards (first‑response, ticket journey, resolution rates) to eliminate bottlenecks. Acted as escalation point for complex issues and delivered data‑driven performance reports to leadership.

  3. —

    Customer Service Representative

    Prince Ebeano & Co.

    Handled high‑volume omnichannel inquiries, processed orders, and resolved complaints. Tracked real‑time buying trends and feedback to keep inventory aligned with demand. Boosted product cross‑sales by >30% through proactive upselling and deep product knowledge.

  4. —

    Data Analytics & Visualization Intern

    Accenture North America (via Forage)

    Performed advanced data cleaning, predictive modeling, and trend analysis using SQL, Excel, and Tableau. Produced automated visual report decks to support executive decision‑making.

Foundations

Education & languages

University of Lagos

MSc. Psychology

Ekiti State University

B.Sc. (Hons) Psychology

Quick answers

About LIVINUS

What does LIVINUS Kanayo Silas do?

LIVINUS Kanayo Silas (Customer Success Manager) is a professional based in Nigeria with a portfolio on Talentta. LIVINUS brings 6 years of professional experience, with strengths in AI Automation, AI Chatbot Optimization, Architecture Revit and Call Center & Live Chat Support. LIVINUS studied MSc. Psychology at University of Lagos.

Where is LIVINUS Kanayo Silas based?

LIVINUS Kanayo Silas is based in Nigeria.

What are LIVINUS's top skills?

LIVINUS's top skills are AI Automation (Intermediate), AI Chatbot Optimization (Intermediate), Architecture Revit (Intermediate), Call Center & Live Chat Support (Intermediate), Customer Segmentation (Intermediate) and Employee Lifecycle Management (Intermediate).

How can I hire LIVINUS Kanayo Silas?

Create a free employer account on Talentta to contact LIVINUS, invite them to apply for a role or schedule an interview.

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