Receptionist
Silver zb resort
Welcomed guests and ensured a professional first impression. * Managed check-ins and check-outs efficiently. * Answered phone calls and responded to guest inquiries. * Handled room reservations and updated booking records. * Processed payments and issued receipts. * Maintained accurate guest records and front desk reports. * Coordinated with housekeeping and other departments to ensure guest satisfaction. * Resolved guest complaints promptly and professionally. * Kept the reception area clean, organized, and presentable. * Provided information about the hotel’s services and local attractions.