Customer Service Representative
At a glance
Magdalene Abiebamon (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. Magdalene brings 6 years of professional experience, with strengths in - Crisis Management, Appointment Scheduling, Client Relationship Management and Conflict Resolution & Negotiation. Magdalene studied B.Sc. Zoology at Ambrose Alli University, Ekpoma.
About
Customer Service and Sales Support professional with over 4 years of experience delivering inbound and outbound support, lead qualification, and client relationship management in remote and hybrid settings. Consistently qualifies 150+ leads daily, boosts sales revenue by up to 70%, and improves customer satisfaction by 20% through proactive service and conflict resolution. Proficient with multiple CRM platforms and communication tools, and adept at driving business growth through strategic prospecting and post‑sale support.
Expertise
Career
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CallsExperts Corp. (Canada)
Qualifies and processes 150+ insurance leads daily via inbound/outbound interactions; transfers qualified prospects to licensed advisors and schedules appointments; utilizes Convoso VoIP and CRM systems to manage records; resolves customer inquiries delivering excellent experiences.
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Artisan Oga
Managed support via WhatsApp, email, and phone; converted inbound leads to paying customers, increasing sales by 70%; maintained customer records and provided post‑sales support to improve retention.
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Globe Williams International
Enhanced customer satisfaction by 20% through engagement initiatives; grew lead generation and sales by 60% via strategic prospecting; crafted tailored proposals and oversaw client onboarding.
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Aplus Global AUTOLOG Nig. Ltd.
Generated leads through digital marketing campaigns; conducted facility tours and site inspections; managed customer relationships, inquiries, and conversions across the sales cycle.
Foundations
B.Sc. Zoology
Quick answers
Magdalene Abiebamon (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. Magdalene brings 6 years of professional experience, with strengths in - Crisis Management, Appointment Scheduling, Client Relationship Management and Conflict Resolution & Negotiation. Magdalene studied B.Sc. Zoology at Ambrose Alli University, Ekpoma.
Magdalene Abiebamon is based in Nigeria.
Magdalene's top skills are - Crisis Management (Intermediate), Appointment Scheduling (Intermediate), Client Relationship Management (Intermediate), Conflict Resolution & Negotiation (Intermediate), Convoso (Intermediate) and Customer care Service (Intermediate).
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