Collection officer (Customer service)
Palmpay
Communication skills – professionally contacting customers via calls, SMS, and messages to follow up on repayments Negotiation & persuasion – encouraging repayment while maintaining a respectful, calm tone Customer relationship management – handling customers politely, even in difficult situations Problem-solving – identifying reasons for default and proposing workable repayment options Record keeping & documentation – accurately updating loan statuses and repayment records Time management – managing multiple customer accounts and follow-ups efficiently Data handling & basic analytics – reviewing repayment data, due dates, and delinquency reports
- Good communication skills