At a glance
Martha O. Inyang (Professional) is a professional based in Nigeria with a portfolio on Talentta. Martha brings 6 years of professional experience, with strengths in - Problem-Solving, Client Relationship Management, Client Support and Communications. Martha studied Bachelor of Arts – English and Literary Studies at University of Calabar.
About
Dedicated client service professional and customer loyalty enthusiast. Goal‑driven and result‑oriented with strong skills in Google Workspace, Microsoft Office, conflict resolution, problem solving, team leadership, communication, content development and editing.
Expertise
Career
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Oriki Group
First point of contact for walk‑in clients, managing 50+ daily interactions across in‑person, mobile, WhatsApp and email; exceeded sales targets with at least 7 product sales daily; resolved inquiries and complaints, improving satisfaction and retention; worked independently with high service standards; used Google Sheets, Zenoti and internal dashboards for data management.
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Sterling Bank
Managed and trained a team of over 10 agents to deliver excellent client service; coordinated customer follow‑up campaigns, exceeding acquisition targets; acted as escalation point for client concerns, ensuring quick resolution.
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MTN -MOMO (Mobile Money)
Delivered frontline customer support, onboarding clients and resolving inquiries; promoted from Canvasser to Rebalancer, ensuring agent liquidity and transaction flow; built strong relationships with key agents, increasing service adoption and satisfaction.
Foundations
Bachelor of Arts – English and Literary Studies
Diploma – Law
Quick answers
Martha O. Inyang (Professional) is a professional based in Nigeria with a portfolio on Talentta. Martha brings 6 years of professional experience, with strengths in - Problem-Solving, Client Relationship Management, Client Support and Communications. Martha studied Bachelor of Arts – English and Literary Studies at University of Calabar.
Martha O. Inyang is based in Nigeria.
Martha's top skills are - Problem-Solving (Intermediate), Client Relationship Management (Intermediate), Client Support (Intermediate), Communications (Intermediate), Conflict Resolution & Negotiation (Intermediate) and Content Development & Communication (Intermediate).
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