Matthew Abiri

Technical Support Specialist

Nigeria
On Talentta since Sept 2026

- Problem-Solving✦Active Listening✦Communications✦Complaint Handling✦CRM And Record Keeping✦Customer care Service✦Customer Inquiry Resolution✦Customer Support✦documentation✦Email & Chat Support✦Follow‑up✦Goggle workspace✦Issue Escalation✦Laboratory & Technical Support✦Microsoft Office suite✦Phone Support✦Troubleshooting✦User Assistance✦Zoom✦- Problem-Solving✦Active Listening✦Communications✦Complaint Handling✦CRM And Record Keeping✦Customer care Service✦Customer Inquiry Resolution✦Customer Support✦documentation✦Email & Chat Support✦Follow‑up✦Goggle workspace✦Issue Escalation✦Laboratory & Technical Support✦Microsoft Office suite✦Phone Support✦Troubleshooting✦User Assistance✦Zoom✦

At a glance

Matthew Abiri (Technical Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. Matthew brings 6 years of professional experience, with strengths in - Problem-Solving, Active Listening, Communications and Complaint Handling. Matthew studied Bachelor of Science (B.Sc.) in Computer Science at University of the People.

6+
Years experience: 19+
Skills: 2+
Roles held

About

Meet Matthew

Customer‑focused and highly communicative professional with over 4 years of experience providing first‑line technical and user support, troubleshooting issues, handling enquiries and complaints, and ensuring successful resolution. Skilled in remote environments, clear technical communication, documentation, and escalation of complex problems.

Expertise

What I bring

Intermediate

- Problem-Solving
Active Listening
Communications
Complaint Handling
CRM And Record Keeping
Customer care Service
Customer Inquiry Resolution
Customer Support
documentation
Email & Chat Support
Follow‑up
Goggle workspace
Issue Escalation
Laboratory & Technical Support
Microsoft Office suite
Phone Support
Troubleshooting
User Assistance
Zoom

Career

Experience

Jan 2020 —
IT Support Officer
Shamar Educational Foundation
Provided first‑line support to users, responded to enquiries, troubleshooted hardware/software/network issues, performed password resets and software installations, guided users through solutions, maintained accurate records, assisted with Google Workspace, Microsoft Office, Zoom and Google Meet, and escalated complex problems as needed.
Jan 2020 —
ICT Instructor / Technical Support Assistant
Midas Academy
Delivered technical assistance to students and staff, diagnosed and resolved hardware/software/connectivity problems, supported digital platform usage, communicated technical concepts clearly, documented issues and solutions, coordinated escalations, and managed multiple support and instructional responsibilities in a fast‑paced environment.

Foundations

Education & languages

University of the People

Bachelor of Science (B.Sc.) in Computer Science

Quick answers

About Matthew

What does Matthew Abiri do?

Where is Matthew Abiri based?

Matthew Abiri is based in Nigeria.

What are Matthew's top skills?

Matthew's top skills are - Problem-Solving (Intermediate), Active Listening (Intermediate), Communications (Intermediate), Complaint Handling (Intermediate), CRM And Record Keeping (Intermediate) and Customer care Service (Intermediate).

How can I hire Matthew Abiri?

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