Customer Service Representative
At a glance
Matthew Anuoluwa Folaranmi (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. Matthew brings 6 years of professional experience, with strengths in - Attention to Detail, Analytical and problem-solving skills, collaboration and Customer Service & Communication. Matthew studied Master of Technology (M.Tech) in Food Quality Control and Assurance at Federal University of Technology, Minna, Niger State.
About
Motivated and detail‑oriented Food Science and Technology graduate with practical experience in quality assurance, regulatory compliance, documentation, laboratory analysis, and professional communication. Currently pursuing an M.Tech in Food Quality Control and Assurance while also having teaching, record‑keeping, teamwork and community‑engagement experience. Demonstrates strong analytical, problem‑solving, interpersonal and organisational skills transferable to banking operations, customer service, compliance and administration. Eager to build a career in the banking sector and contribute to a customer‑focused, ethical, performance‑driven organisation.
Expertise
Career
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College of Education Waka, Biu, Borno State
Delivered lectures and communicated technical information to diverse audiences; prepared and organised lecture materials, assignments and quizzes; managed classroom activities while maintaining professionalism and positive relationships; demonstrated planning, coordination, documentation and time‑management skills.
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National Agency for Food and Drug Administration and Control (NAFDAC)
Conducted microbial and chemical analysis of raw materials and finished products; assisted in developing and implementing SOPs for quality assurance; monitored production for GMP compliance and documented observations; collaborated with R&D on product prototypes.
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Nigerian Breweries
Assisted with preparation and monitoring of production ingredients; supported cleaning and sanitation checks for equipment and tanks; monitored production batches (temperature, pressure, fermentation) and maintained accurate quality‑control records.
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Red Cross
Supported community outreach on health and safety awareness; provided first‑aid assistance and communicated health information to community members.
Foundations
Master of Technology (M.Tech) in Food Quality Control and Assurance
Bachelor of Technology (B.Tech) in Food Science and Technology
Quick answers
Matthew Anuoluwa Folaranmi (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. Matthew brings 6 years of professional experience, with strengths in - Attention to Detail, Analytical and problem-solving skills, collaboration and Customer Service & Communication. Matthew studied Master of Technology (M.Tech) in Food Quality Control and Assurance at Federal University of Technology, Minna, Niger State.
Matthew Anuoluwa Folaranmi is based in Nigeria.
Matthew's top skills are - Attention to Detail (Intermediate), Analytical and problem-solving skills (Intermediate), collaboration (Intermediate), Customer Service & Communication (Intermediate), Microsoft Office & Digital Tools (Intermediate) and Quality Control & Health & Safety Compliance (Intermediate).
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