At a glance
Mayowa Adewumi (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. Mayowa brings 6 years of professional experience, with strengths in - Attention to Detail, - Problem-Solving, Communications and Conflict Resolution & Negotiation. Mayowa studied B.Sc. Nutrition and Dietetics at University of Nigeria, Nsukka.
About
Customer-focused Customer Support Specialist with hands‑on experience providing live chat and email support in a fast‑paced digital banking environment. Handles 85+ customer interactions daily, resolves enquiries, documents issues in CRM systems and consistently meets SLA and CSAT targets. Brings additional customer‑facing and management experience from hospitality, with strong communication, empathy, problem‑solving, attention to detail and multitasking skills.
Expertise
Career
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Kuda Microfinance Bank, Lagos
Handled 85+ customer chats and emails daily while maintaining SLA compliance; maintained 98–100% QA monthly and 100% CSAT performance; resolved enquiries with clear, empathetic communication; used Intercom CRM to document, track and escalate issues; provided timely responses across chat and email; managed multiple interactions simultaneously with attention to detail.
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Lagos Continental Hotel, Lagos
Delivered attentive customer service in a fast‑paced hospitality environment; responded to multiple guest needs efficiently; maintained service quality, professionalism and attention to detail; supported overall customer satisfaction through responsiveness.
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University of Nigeria Teaching Hospital, Enugu
Assisted with patient nutrition assessments and meal planning; collaborated with healthcare professionals to support patient care; strengthened communication, documentation, teamwork and attention to detail in a clinical setting.
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Tocas Guest House, Owo
Supervised daily guest‑house operations and coordinated staff activities; managed customer relationships and addressed complaints professionally; oversaw administrative functions and day‑to‑day operations; ensured consistent service delivery through effective communication and coordination.
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Owo High School, Owo
Delivered lessons and managed classroom activities; maintained clear and effective communication; developed strong interpersonal, organizational and communication skills through daily engagement with students and colleagues.
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Best Western Plus Mydas Hotel, Owo
Supported kitchen and service teams with daily operational activities; maintained hygiene and food‑service standards; assisted in delivering quality dining experiences.
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Federal Medical Centre, Owo
Assisted with nutrition‑related duties within a hospital setting; supported patient‑care activities and departmental operations.
Foundations
B.Sc. Nutrition and Dietetics
OND Nutrition and Dietetics
WAEC
FSLC
Quick answers
Mayowa Adewumi (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. Mayowa brings 6 years of professional experience, with strengths in - Attention to Detail, - Problem-Solving, Communications and Conflict Resolution & Negotiation. Mayowa studied B.Sc. Nutrition and Dietetics at University of Nigeria, Nsukka.
Mayowa Adewumi is based in Nigeria.
Mayowa's top skills are - Attention to Detail (Intermediate), - Problem-Solving (Intermediate), Communications (Intermediate), Conflict Resolution & Negotiation (Intermediate), Customer Experience (Intermediate) and Customer Support (Intermediate).
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