At a glance
Mercy Habila Tamidah (IT Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. Mercy brings 6 years of professional experience, with strengths in Ability to work under pressure, Active Directory & User Account Management, Analytical and problem-solving skills and AutoCAD & Technical Documentation. Mercy studied Master of Cybersecurity and Digital Forensics at Bingham University.
About
IT Support specialist and cybersecurity professional with hands‑on experience in ICT infrastructure support, system administration, hardware/software troubleshooting, network monitoring and security maintenance. Proven ability to deploy Windows Server and Active Directory environments, virtualized infrastructures, and manage user access and endpoint security. Recognized for strong analytical thinking, clear communication, rapid learning of new technologies, and delivering technical documentation and end‑user training in fast‑paced, remote support settings.
Expertise
Career
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Layer8 Consulting Ltd
['Provided technical support for systems, networks, and end‑users.', 'Monitored network performance and identified anomalies.', 'Supported user account administration, endpoint security and baseline security controls.', 'Assisted deployment of IT infrastructure, including system setup and upgrades.', 'Documented system configurations and troubleshooting processes.', 'Collaborated with teams to resolve technical issues and ensure uptime.']
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UNODC (Client Assignment)
['Provided on‑site ICT support for meetings and conferences.', 'Performed software installations, troubleshooting, routine backup and update checks.', 'Delivered general end‑user support and training.', 'Handled network support, device maintenance and inventory.', 'Supervised vendors/service providers to meet operational requirements.', 'Ensured events, assets and configurations were well documented.']
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Pervasive Technologies
['Delivered practical IT and cybersecurity training.', 'Supported the Director in coordinating projects and daily operations.', 'Provided technical support and troubleshooting for hardware, software, OS, connectivity and general ICT issues.', 'Conducted cybersecurity awareness sessions on phishing, social engineering, password security, safe internet practices and digital asset protection.', 'Provided technical support and solutions to clients.']
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Famous and Trendy
['Managed stock records and performed data entry.', 'Conducted basic network and device maintenance with manual backup routine.']
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Ta’al Model E‑Library (NYSC)
['Delivered computer literacy training and guided learners in software applications and digital tools.', 'Planned training schedules, coordinated admissions and reported activities to the Head of E‑Library.', 'Supervised computer usage, promoted digital safety awareness and proper ICT resource handling.', 'Provided first‑line technical support, troubleshooting, and routine device maintenance.']
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Learn‑On ICT
['Delivered training on Windows operations, Microsoft Office and foundational computer skills.', 'Supported computer networking training, covering network setup and troubleshooting.', 'Assisted with database administration, student records management and digital learning material uploads.', 'Provided administrative and technical support to maintain an effective learning environment.']
Foundations
Master of Cybersecurity and Digital Forensics
Bachelor of Technology (B.Tech) Computer Science
Quick answers
Mercy Habila Tamidah (IT Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. Mercy brings 6 years of professional experience, with strengths in Ability to work under pressure, Active Directory & User Account Management, Analytical and problem-solving skills and AutoCAD & Technical Documentation. Mercy studied Master of Cybersecurity and Digital Forensics at Bingham University.
Mercy Habila Tamidah is based in Nigeria.
Mercy's top skills are Ability to work under pressure (Intermediate), Active Directory & User Account Management (Intermediate), Analytical and problem-solving skills (Intermediate), AutoCAD & Technical Documentation (Intermediate), End‑User Training (Intermediate) and Endpoint Security (Intermediate).
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