Lead – Digital Operations
Aidaana Nigeria Ltd.
Oversaw end to end digital operations, managing a team of 6 customer service executives across chat, email, and phone channels.
At a glance
About Michael Ekene Nwankwo at a glance
Michael Ekene Nwankwo (Digital Operations Lead) is a professional based in Nigeria with a portfolio on Talentta. Michael brings 6 years of professional experience, with strengths in Communication : Client Facing Support , Relationship Management, Issue Resolution., CRM & Support Platforms: Salesforce, Zoho, Cxone , Dayforce., Documentation and Records Management and Operations: Process Improvement, Escalation Handling, Cross Functional Collaboration.. Michael studied Bachelor of Arts – History at Ahmadu Bello University Zaria, Nigeria.
- 6+
- Years experience
- 5+
- Skills
- 3+
- Roles held
01
About
Meet Michael
Result driven professional with 2 + years of experience in operations, customer engagement and digital support.
02
Expertise
What I bring
Intermediate
- Communication : Client Facing Support , Relationship Management, Issue Resolution.
- CRM & Support Platforms: Salesforce, Zoho, Cxone , Dayforce.
- Documentation and Records Management
- Operations: Process Improvement, Escalation Handling, Cross Functional Collaboration.
- Productivity Tools: Microsoft Office (Excel, Word, PowerPoint, Outlook), Microsoft Teams.
03
Career
Experience
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Member Engagement Specialist
Aidaana Nigeria Ltd.
Delivered exceptional customer support to users via inbound and outbound calls, emails and chat.
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NYSC Corps Member – History Teacher & Administrative Support
Command Day Secondary School Ikeja.
Served as a History teacher, delivering engaging and structured lessons to senior secondary school students.
04
Foundations
Education & languages
Ahmadu Bello University Zaria, Nigeria
Bachelor of Arts – History
Ahmadu Bello University Zaria, Nigeria
Diploma – Civil Law
05
Quick answers
About Michael
What does Michael Ekene Nwankwo do?
Michael Ekene Nwankwo (Digital Operations Lead) is a professional based in Nigeria with a portfolio on Talentta. Michael brings 6 years of professional experience, with strengths in Communication : Client Facing Support , Relationship Management, Issue Resolution., CRM & Support Platforms: Salesforce, Zoho, Cxone , Dayforce., Documentation and Records Management and Operations: Process Improvement, Escalation Handling, Cross Functional Collaboration.. Michael studied Bachelor of Arts – History at Ahmadu Bello University Zaria, Nigeria.
Where is Michael Ekene Nwankwo based?
Michael Ekene Nwankwo is based in Nigeria.
What are Michael's top skills?
Michael's top skills are Communication : Client Facing Support , Relationship Management, Issue Resolution. (Intermediate), CRM & Support Platforms: Salesforce, Zoho, Cxone , Dayforce. (Intermediate), Documentation and Records Management (Intermediate), Operations: Process Improvement, Escalation Handling, Cross Functional Collaboration. (Intermediate) and Productivity Tools: Microsoft Office (Excel, Word, PowerPoint, Outlook), Microsoft Teams. (Intermediate).
How can I hire Michael Ekene Nwankwo?
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