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MICHAEL OKPOK

Customer Success Manager

  • Nigeria
  • On Talentta since Oct 2026
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At a glance

About MICHAEL OKPOK at a glance

MICHAEL OKPOK (Customer Success Manager) is a professional based in Nigeria with a portfolio on Talentta. MICHAEL brings 6 years of professional experience, with strengths in Account Management, Complaint Resolution, Customer Empathy and Customer Retention & Referrals. MICHAEL studied Bachelor of Engineering in Marine Engineering at Akwa Ibom State University, Akwa Ibom, Nigeria.

6+
Years experience
13+
Skills
5+
Roles held

About

Meet MICHAEL

Customer-focused professional with a strong track record of exceeding expectations and delivering exceptional service. Known for excellent communication skills and the ability to build rapport quickly, even in high-pressure situations. Experienced in resolving complex service issues and managing escalated complaints with professionalism and efficiency. Proficient in using CRM and help‑desk software to manage customer accounts, troubleshoot technical problems, and ensure a seamless customer experience.

Expertise

What I bring

Intermediate

  • Account Management
  • Complaint Resolution
  • Customer Empathy
  • Customer Retention & Referrals
  • Delegation
  • Excellent Written And Verbal Communication
  • Microsoft Office suite
  • Product Knowledge
  • Skilled In Building And Maintaining Strong Client Relationships
  • Software Proficiency
  • Tools Proficiency (Slack, Microsoft Teams, Etc.)

Foundational

  • Advance Effective Verbal/Written, Listening Communication Skills
  • Salesforce CRM

Career

Experience

  1. —

    Head, Customer Success

    nuMoni Rewards and Marketing Company Limited

    Spearheaded design and execution of customer success strategies; led and optimized end‑to‑end customer journey frameworks; developed data‑driven insights to anticipate needs and reduce churn; built and managed high‑performing customer success teams; collaborated cross‑functionally with sales, product, and operations; established feedback loops and customer intelligence systems; championed customer‑centric innovation to strengthen brand loyalty.

  2. —

    Customer Support/Accounts Manager

    GLOVO

    Provided timely support via phone, email, and chat; resolved complex complaints professionally; collaborated with internal teams to improve experience; managed key client relationships to ensure satisfaction; identified and pursued new sales opportunities within accounts; developed and executed strategic account plans to drive growth.

  3. —

    Customer Experience Manager

    JIJI NIGERIA

    Explained brand projects and answered questions, increasing satisfaction; gathered feedback for satisfaction reports; analyzed sales data to understand habits and promote strategies; conducted surveys and interviews to capture needs; partnered with marketing to improve experience; created detailed satisfaction metrics reports; evaluated marketing strategies against objectives and costs; fostered loyalty through positive relationships.

  4. —

    Customer Service Representative

    JUMIA NIGERIA

    Resolved inquiries and complaints promptly; maintained confidentiality of records; performed administrative tasks such as document preparation and data entry; built loyalty through follow‑up calls; guided account management, payment processing, order tracking, and returns; ensured superior experience by addressing concerns immediately; kept product knowledge up‑to‑date.

  5. —

    Sales Technician

    NEWVITAL GLOBAL TECH

    Identified and responded to sales opportunities impacting satisfaction; built rapport and expanded relationships by understanding requirements; coordinated weekly and monthly sales reports; troubleshooted system errors, repaired, reprogrammed, or replaced equipment as needed.

Foundations

Education & languages

Akwa Ibom State University, Akwa Ibom, Nigeria

Bachelor of Engineering in Marine Engineering

Quick answers

About MICHAEL

What does MICHAEL OKPOK do?

MICHAEL OKPOK (Customer Success Manager) is a professional based in Nigeria with a portfolio on Talentta. MICHAEL brings 6 years of professional experience, with strengths in Account Management, Complaint Resolution, Customer Empathy and Customer Retention & Referrals. MICHAEL studied Bachelor of Engineering in Marine Engineering at Akwa Ibom State University, Akwa Ibom, Nigeria.

Where is MICHAEL OKPOK based?

MICHAEL OKPOK is based in Nigeria.

What are MICHAEL's top skills?

MICHAEL's top skills are Account Management (Intermediate), Complaint Resolution (Intermediate), Customer Empathy (Intermediate), Customer Retention & Referrals (Intermediate), Delegation (Intermediate) and Excellent Written And Verbal Communication (Intermediate).

How can I hire MICHAEL OKPOK?

Create a free employer account on Talentta to contact MICHAEL, invite them to apply for a role or schedule an interview.

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