At a glance
Miracle Adeoye (Customer Service Support Officer) is a professional based in Nigeria with a portfolio on Talentta. Miracle brings 6 years of professional experience, with strengths in Client Relationship Management, Complaint Resolution, Customer Service And Client Support and Inbound And Outbound Call Handling. Miracle studied BSc. Mass Communication at Global Wealth University. Miracle speaks English.
About
A season account professional, a KYC analyst with over five years experience in corporate banking, skilled in customer relationship management, customer onboarding and handling exceptions in accordance with regulatory standards and geographical regions, client background checks and other compliance.
Expertise
Career
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PAYCOM (OPAY) NIGERIA
Provide customer support through inbound calls, live chat, and outbound calls to resolve account and transaction related issues. Handle customer complaints related to failed transactions, transfer, and payment disputes. Conduct rigorous due diligence on new and existing clients to verify compliance with regulations and company rules.
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POLARIS BANK NIGERIA
Answered inbound calls, emails, chats, and social media enquiries promptly. Provided accurate information about bank products and services. Resolved customer complaints and escalated complex issues when necessary.
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ECOBANK NIGERIA
Collaborate with stakeholders to manage risks and maintain regulatory compliance by investigating and reporting any red flags or suspicious actions detected during the KYC review process.
Foundations
BSc. Mass Communication
OND Mass Communication
Quick answers
Miracle Adeoye (Customer Service Support Officer) is a professional based in Nigeria with a portfolio on Talentta. Miracle brings 6 years of professional experience, with strengths in Client Relationship Management, Complaint Resolution, Customer Service And Client Support and Inbound And Outbound Call Handling. Miracle studied BSc. Mass Communication at Global Wealth University. Miracle speaks English.
Miracle Adeoye is based in Nigeria.
Miracle's top skills are Client Relationship Management (Intermediate), Complaint Resolution (Intermediate), Customer Service And Client Support (Intermediate), Inbound And Outbound Call Handling (Intermediate) and Strong Proficiency In Microsoft Office Suite (Word, Excel, PowerPoint) (Intermediate).
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