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Morgan Daniel. K

Customer Support Specialist

  • Nigeria
  • On Talentta since Sept 2026
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At a glance

About Morgan Daniel. K at a glance

Morgan Daniel. K (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. Morgan brings 6 years of professional experience, with strengths in - Crisis Management, - Problem-Solving, Active Listening and AI Training. Morgan studied Bachelors Degree in Computer Engineering at Madonna University.

6+
Years experience
19+
Skills
5+
Roles held

About

Meet Morgan

With over four years of solid experience in providing customer support as a Phone Operator Officer, I excel at managing remote service requests and ensuring exceptional user satisfaction. My expertise encompasses robust problem‑solving abilities and leading teams to achieve high performance. I am dedicated to leveraging my skills to optimize customer interactions and resolve issues proficiently.

Expertise

What I bring

Intermediate

  • - Crisis Management
  • - Problem-Solving
  • Active Listening
  • AI Training
  • Auditing & Reporting
  • Call Handling & Follow-Ups
  • Client Service Management
  • Communications
  • Customer Support
  • Device Configuration
  • documentation
  • HR & Operations
  • Issue Resolution
  • Laboratory & Technical Support
  • Leadership & Team Support
  • Network Connectivity
  • Onboarding & Offboarding
  • Service Delivery
  • Upselling

Career

Experience

  1. —

    Phone Operator - Appointment Setter/Program Coordinator

    Priority Groups

    Responded to incoming calls, initiated outbound calls, documented interactions in CRM, resolved or escalated issues, managed multiple calls, provided product information, screened calls, scheduled interviews, coordinated program‑related tasks, conducted cold calls for new business, prepared meeting agendas and notes, created presentations, assisted HR with onboarding and training, maintained client and employee records, supported special projects.

  2. —

    Client Service Delivery Executive

    Internet Solution Nigeria (ISP)

    Provided technical support and resolved customer complaints for internet services, configured and provisioned services, identified and fixed technical issues, monitored service quality, processed orders, collaborated with customers and technical teams, escalated complex issues, acted as liaison between customers and technical staff.

  3. —

    Application Support/SaaS Onboarding Officer

    Vittas Inc

    Onboarded SaaS customers, created accounts, handled queries, monitored application bugs, upsold products, drove adoption and migration for retail and corporate solutions, produced reports on client requests, gave recommendations to ensure service satisfaction.

  4. —

    IT Support/Help‑Desk Configuration Officer (Team Lead)

    Spytrack Telematics Limited

    Responded to client support queries, educated customers on product use via remote tools, handled inbound/outbound calls, met KPI targets, supported tech‑averse clients, performed device configuration and administrative duties.

  5. —

    Service Request Officer (ISP)

    Smiles Communications Limited

    Handled customer inquiries via phone, email and chat, provided accurate product and policy information, coordinated with other departments for issue resolution, maintained detailed interaction records.

Foundations

Education & languages

Madonna University

Bachelors Degree in Computer Engineering

Quick answers

About Morgan

What does Morgan Daniel. K do?

Morgan Daniel. K (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. Morgan brings 6 years of professional experience, with strengths in - Crisis Management, - Problem-Solving, Active Listening and AI Training. Morgan studied Bachelors Degree in Computer Engineering at Madonna University.

Where is Morgan Daniel. K based?

Morgan Daniel. K is based in Nigeria.

What are Morgan's top skills?

Morgan's top skills are - Crisis Management (Intermediate), - Problem-Solving (Intermediate), Active Listening (Intermediate), AI Training (Intermediate), Auditing & Reporting (Intermediate) and Call Handling & Follow-Ups (Intermediate).

How can I hire Morgan Daniel. K?

Create a free employer account on Talentta to contact Morgan, invite them to apply for a role or schedule an interview.

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