At a glance
MOSES OMOLASHO (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. MOSES brings 6 years of professional experience, with strengths in Asynchronous Communication, Call Center & Live Chat Support, Customer Success and Email & Chat Support. MOSES studied Bachelor of Science in Business Administration at University of the People.
About
Customer Support Specialist with over 4 years of remote, cross‑border experience handling phone‑adjacent, email, chat and ticketing inquiries. Proven ability to troubleshoot hardware/software issues, manage queues, and maintain high customer satisfaction using Zendesk, Salesforce, HubSpot and other CRM tools. Skilled in account management, technical support, and collaborative operations across US and European time zones, with a strong track record of resolving complex issues and supporting B2B clients.
Expertise
Career
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Dreamport Platform
Primary remote contact for North American and European clients, delivering courteous support, resolving complex inquiries, personalizing accounts, aligning availability with US time zones, managing conflicts and service disruptions, maintaining rapid response times, researching account information and applying structured solutions to achieve strong satisfaction metrics.
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Spectranet
Collaborated with technical and sales teams to manage multi‑user accounts, performed hardware diagnostics, guided customers through 4G LTE and 5G configurations, executed data‑driven retention outreach, documented bug reports and escalated platform issues to engineering, improving first‑contact resolution and reducing churn.
Foundations
Bachelor of Science in Business Administration
Quick answers
MOSES OMOLASHO (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. MOSES brings 6 years of professional experience, with strengths in Asynchronous Communication, Call Center & Live Chat Support, Customer Success and Email & Chat Support. MOSES studied Bachelor of Science in Business Administration at University of the People.
MOSES OMOLASHO is based in Nigeria.
MOSES's top skills are Asynchronous Communication (Intermediate), Call Center & Live Chat Support (Intermediate), Customer Success (Intermediate), Email & Chat Support (Intermediate), Excel (Intermediate) and Finance & Compliance (Intermediate).
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