Business Process Outsourcing Officer
Resource Intermediaries Limited
['Schedule and coordinate meetings, appointments, and travel for supervisors and managers.', 'Manage client portfolios as primary point of contact for engagement, service coordination, and relationship management.', 'Coordinate deployment, management, and performance monitoring of onsite outsourced personnel across client locations.', 'Maintain regular client communication to understand operational needs, address concerns, and ensure service satisfaction.', 'Monitor service delivery performance, resolve operational challenges, and enhance client experience.', 'Support facility management operations by coordinating client requirements, service requests, and activities across managed properties.', 'Prepare client reports, performance updates, and operational insights for decision‑making.', 'Track KPIs, identify service gaps, and recommend actions to improve operational efficiency.', 'Manage client feedback and conduct engagement sessions to strengthen long‑term partnerships.', 'Document