At a glance
Naomi Otoyo (Operations Manager) is a professional based in Nigeria with a portfolio on Talentta. Naomi brings 6 years of professional experience, with strengths in AI Automation, AI Training, Airtable and App Creation. Naomi studied B.Sc. Mass Communication at National Open University of Nigeria (NOUN).
About
Client experience and operations professional with 8 years of experience in banking, ed‑tech, luxury wellness and service sectors. Skilled at managing high‑value client relationships, resolving service issues, coordinating cross‑functional teams and driving retention through structured follow‑up workflows. Designed a follow‑up process that lifted repeat bookings by 20% and built CRM automation that improves enquiry capture and communication consistency across the customer journey.
Expertise
Career
—
ROHAI (Reach‑Out Health Awareness Foundation)
Managed stakeholder relationships and live pipeline tracking using Notion and Excel; coordinated internal input and stakeholder communication to keep activities on schedule; prepared stakeholder‑facing briefs and communications; represented the organisation in stakeholder conversations ensuring consistent engagement.
—
Code & Tales (Online Tutoring Platform)
Coordinated day‑to‑day operations for an online tutoring platform; managed client‑facing communication via email, WhatsApp and website; led team stand‑ups to align priorities and close service gaps; created 10+ SOPs and tracking tools to standardise processes and improve service consistency; supported team members with clear processes and operational guidance.
—
Oríki Group (Luxury Wellness)
Managed relationships and daily communication for 50+ high‑value clients; designed a structured client follow‑up workflow that increased repeat bookings by 20%; coordinated remote booking teams and on‑site service providers; handled client enquiries, follow‑ups and service issues; maintained client information and follow‑up records for continuity.
—
UBA CFC
Managed and resolved 80+ daily customer issues (failed transfers, ATM errors, account discrepancies); de‑escalated frustrated customers through clear communication; maintained accurate interaction records and ensured cases were tracked to resolution; adhered to strict banking procedures and compliance while maintaining service quality; escalated complex cases and provided clear updates.
—
Delmartz Concept
Coordinated customer support activities and upheld consistent service standards; created a Response Guide to standardise team communication; trained new members on professional communication, product knowledge and customer handling; handled enquiries, followed up prospects and converted them into long‑term relationships; coordinated operational tasks and ensured customer needs were addressed.
—
Sweet City
Managed 20+ daily orders as primary communication link between customers, kitchen and delivery teams; coordinated order fulfilment and ensured timely delivery; built strong relationships with regular and high‑value customers by understanding preferences; performed service recovery when orders/deliveries failed, maintaining trust and satisfaction.
Foundations
B.Sc. Mass Communication
National Diploma (ND) Business Administration
Quick answers
Naomi Otoyo (Operations Manager) is a professional based in Nigeria with a portfolio on Talentta. Naomi brings 6 years of professional experience, with strengths in AI Automation, AI Training, Airtable and App Creation. Naomi studied B.Sc. Mass Communication at National Open University of Nigeria (NOUN).
Naomi Otoyo is based in Nigeria.
Naomi's top skills are AI Automation (Intermediate), AI Training (Intermediate), Airtable (Intermediate), App Creation (Intermediate), Client Service Management (Intermediate) and Cross‑functional Coordination (Intermediate).
Create a free employer account on Talentta to contact Naomi, invite them to apply for a role or schedule an interview.
