At a glance
Nelson Uzoma (Customer Success Manager) is a professional based in Nigeria with a portfolio on Talentta. Nelson brings 6 years of professional experience, with strengths in - Attention to Detail, Account Management, Active Listening and Adaptability. Nelson studied Bachelor of Science at IMO State University.
About
Results‑driven Customer Success and Support professional with experience managing enterprise accounts and delivering exceptional customer experiences across fintech and SaaS environments. Skilled in account management, client onboarding, technical support and translating complex concepts into clear solutions. Proficient with CRM and support tools (Freshdesk, Xcally, Aventium) and identity verification platforms (BVN, NIMC). Recognized for building strong client relationships, improving satisfaction and driving retention through proactive engagement and problem resolution.
Expertise
Career
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Plaude Inc
Improved client onboarding experience, reducing time‑to‑value by up to 25% and increasing early product adoption; increased retention by monitoring satisfaction and addressing concerns early, reducing churn and improving renewal rates; served as primary point of contact achieving 90%+ client engagement; tracked NPS and adoption metrics to recommend service improvements.
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Fincra Limited
Provided timely troubleshooting within SLA, boosting client satisfaction; designed and executed product training plans, raising feature adoption by 25%; identified upsell and renewal opportunities, contributing to a 15% increase in annual contract value.
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Fincra Limited
Resolved merchant inquiries across channels with >80% first‑contact resolution; guided merchants on platform usage, reducing repeat complaints and improving satisfaction; analyzed recurring issues, cutting support tickets by ~15%; collaborated with product and marketing teams to improve onboarding and usage experience.
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PAGATECH Limited
Conducted due diligence and KYC verification, ensuring compliance and reducing onboarding errors; monitored AML frameworks (KYC, CIP, OFAC) maintaining a clean compliance record; segmented customers into appropriate KYC tiers, improving onboarding efficiency and reducing review delays.
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Campharm Products Limited
Led and developed supervisors, technicians and operators, fostering accountability and high performance; managed vendor relationships to ensure timely delivery and control operational costs.
Foundations
Bachelor of Science
Quick answers
Nelson Uzoma (Customer Success Manager) is a professional based in Nigeria with a portfolio on Talentta. Nelson brings 6 years of professional experience, with strengths in - Attention to Detail, Account Management, Active Listening and Adaptability. Nelson studied Bachelor of Science at IMO State University.
Nelson Uzoma is based in Nigeria.
Nelson's top skills are - Attention to Detail (Intermediate), Account Management (Intermediate), Active Listening (Intermediate), Adaptability (Intermediate), collaboration (Intermediate) and Conflict Resolution & Negotiation (Intermediate).
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