At a glance
Obinna Joshua Chizurum (Customer Support Engineer) is a professional based in Nigeria with a portfolio on Talentta. Obinna brings 6 years of professional experience, with strengths in - Problem-Solving, Basic IT Support & Troubleshooting, Call Center Operations and Client Relationship Management. Obinna studied Higher National Diploma (HND) in Computer Science at Ogun State Institute of Technology.
About
Customer Service and Support Specialist with over 7 years of experience in banking, telecommunications, and enterprise software. Expert in handling high‑volume inquiries via phone, email and chat, with strong skills in CRM (Microsoft Dynamics 365, ServiceNow), SLA‑driven delivery, technical troubleshooting, and complaint escalation. Recognized for boosting customer retention, improving satisfaction scores, and leading teams to exceed service targets.
Expertise
Career
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Teknowledge Nigeria
Provided enterprise‑level support for Microsoft Dynamics 365 CRM, troubleshooting system access, functionality and performance issues, documenting resolutions, and ensuring SLA compliance across email and remote channels.
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VDT Communications Limited
Delivered technical support to enterprise and broadband customers, logged tickets in ServiceNow, resolved connectivity issues, communicated service updates, and maintained SLA timelines, earning commendation for service excellence.
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United Bank for Africa (UBA)
Handled 120‑140 daily inquiries via phone and digital channels, resolved mobile banking, USSD and transaction issues, and improved retention through efficient problem‑solving.
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Scimitar Global Services
Managed high‑volume calls, promoted to Team Lead supervising 20 agents, trained staff, and reduced complaints by enhancing escalation processes.
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Polaris Bank Limited
Provided frontline service, resolved banking and transaction issues, and contributed to higher customer satisfaction and retention.
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Guaranty Trust Bank (GTBank)
Managed over 900 customer accounts, delivered ongoing support, and built strong relationships to improve retention.
Foundations
Higher National Diploma (HND) in Computer Science
National Diploma (ND) in Computer Science
Quick answers
Obinna Joshua Chizurum (Customer Support Engineer) is a professional based in Nigeria with a portfolio on Talentta. Obinna brings 6 years of professional experience, with strengths in - Problem-Solving, Basic IT Support & Troubleshooting, Call Center Operations and Client Relationship Management. Obinna studied Higher National Diploma (HND) in Computer Science at Ogun State Institute of Technology.
Obinna Joshua Chizurum is based in Nigeria.
Obinna's top skills are - Problem-Solving (Intermediate), Basic IT Support & Troubleshooting (Intermediate), Call Center Operations (Intermediate), Client Relationship Management (Intermediate), CMS Ticketing Systems (Intermediate) and Customer Retention & Customer Experience Optimization (Intermediate).
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