Remote Customer Support Agent
At a glance
Oderinde Idowu Joshua (Remote Customer Support Agent) is a professional based in Nigeria with a portfolio on Talentta. Oderinde brings 6 years of professional experience, with strengths in - Attention to Detail, 24/7 SLA & Emergency Response, Active Listening and Adaptability & Fast Learning. Oderinde studied B.Sc. Second Class Upper in Peace and Conflict Studies at Federal University Oye‑Ekiti, Ekiti State.
About
Motivated and adaptable professional with a background in peace and conflict studies, education, and media production. Skilled in customer engagement, communication, problem‑solving, humanitarian and peace‑building with proven ability to handle inquiries, resolve complaints, and provide accurate information across chat, email, and face‑to‑face channels. Experienced in managing client relationships, processing orders and requests, documenting interactions, and ensuring customer satisfaction through empathy and professionalism. Strong multitasker with excellent time‑management skills, capable of working independently or as part of a team in fast‑paced environments. Adept at using digital tools and remote platforms to support customers, deliver timely solutions, and contribute to service quality improvements.
Expertise
Career
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Peace empowerment credit
Evaluated loan applications, interviewed clients, verified documents, conducted credit assessments, prepared loan documentation, ensured compliance, followed up on approvals and repayments, maintained accurate records, and built client relationships to promote loan products and improve satisfaction.
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Master’s Vessel Classical Academy – Abia State
Taught civic education, government and effective expression; assisted parents, students and staff with inquiries; provided academic and personal guidance; developed lesson plans and materials; managed classroom behavior and conflict resolution; prepared progress reports and maintained student records; organized extracurricular activities and collaborated with colleagues to improve teaching strategies.
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Public Complaint Commission Akure
Mediated disputes, supported conflict‑resolution initiatives, handled public complaints, documented case reports, assisted senior officers in negotiations, maintained confidential records, prepared correspondence, and provided administrative support during hearings.
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Natural Prime & Golden Crown – Ogun State
Assisted customers with inquiries and product selection, processed transactions, resolved minor complaints, supported inventory and store operations, collaborated with team members, and maintained a clean, efficient work environment.
Foundations
B.Sc. Second Class Upper in Peace and Conflict Studies
Quick answers
Oderinde Idowu Joshua (Remote Customer Support Agent) is a professional based in Nigeria with a portfolio on Talentta. Oderinde brings 6 years of professional experience, with strengths in - Attention to Detail, 24/7 SLA & Emergency Response, Active Listening and Adaptability & Fast Learning. Oderinde studied B.Sc. Second Class Upper in Peace and Conflict Studies at Federal University Oye‑Ekiti, Ekiti State.
Oderinde Idowu Joshua is based in Nigeria.
Oderinde's top skills are - Attention to Detail (Intermediate), 24/7 SLA & Emergency Response (Intermediate), Active Listening (Intermediate), Adaptability & Fast Learning (Intermediate), Administrative Procedures (Intermediate) and Content Editing (Intermediate).
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