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Odunayo Ayodele

Customer Service Representative

  • Nigeria
  • On Talentta since Jun 2026
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Portrait of Odunayo Ayodele

At a glance

About Odunayo Ayodele at a glance

Odunayo Ayodele (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. Odunayo brings 6 years of professional experience, with strengths in - Attention to Detail, - Problem-Solving, Adaptability and Client Relationship Management. Odunayo studied Bachelor of Science (Education) – Chemistry (B.Sc. Ed.) at University of Ilorin. Odunayo speaks English.

6+
Years experience
15+
Skills
3+
Roles held

About

Meet Odunayo

Customer-focused and adaptable professional with experience in customer service within an outsourcing environment. Skilled in handling customer enquiries, resolving complaints, verifying customer information, documenting interactions, and maintaining professional communication across different customer service operations. Experienced in supporting MultiChoice/GOTV customers and later transferred to the Airtel line of business, where responsibilities included customer support, KYC processes, and verification of customer details. Holds a B.Sc. (Ed.) in Chemistry and has additional training in data analysis, with basic knowledge of Excel, CRM systems, Microsoft Office, and data entry.

Expertise

What I bring

Intermediate

  • - Attention to Detail
  • - Problem-Solving
  • Adaptability
  • Client Relationship Management
  • collaboration
  • Complaint Resolution
  • CRM Software (Hubspot)
  • Customer Support
  • Customer Verification
  • Data Entry & Management
  • Excel ,Microsoft word
  • Good communication skills
  • Microsoft Office suite
  • Professional Communication
  • Time management

Career

Experience

  1. —

    Customer Service Representative

    Outcess Solutions Limited

    Provided professional customer support in a fast‑paced outsourcing environment, handling enquiries, complaints and service‑related issues while maintaining a customer‑focused approach. Communicated clearly, delivered accurate information per procedures, documented interactions and records using CRM systems. Demonstrated strong listening, problem‑solving and conflict‑resolution skills, and collaborated effectively with team members, adhering to company policies and service standards.

  2. —

    Customer Service Representative

    MultiChoice/GOTV (Line of Business)

    Assisted MultiChoice/GOTV customers with enquiries and service concerns, resolved complaints, and escalated when necessary. Maintained accurate customer records in the CRM system and communicated service information clearly to ensure a professional experience.

  3. —

    Customer Service Representative

    Airtel (Line of Business)

    Supported Airtel customers with enquiries, complaints and account issues. Performed KYC processes, verified customer information for compliance, and ensured accurate record‑keeping while maintaining confidentiality. Adapted quickly to new systems, processes and customer requirements.

Foundations

Education & languages

University of Ilorin

Bachelor of Science (Education) – Chemistry (B.Sc. Ed.)

Speaks

  • EnglishBasic

Quick answers

About Odunayo

What does Odunayo Ayodele do?

Odunayo Ayodele (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. Odunayo brings 6 years of professional experience, with strengths in - Attention to Detail, - Problem-Solving, Adaptability and Client Relationship Management. Odunayo studied Bachelor of Science (Education) – Chemistry (B.Sc. Ed.) at University of Ilorin. Odunayo speaks English.

Where is Odunayo Ayodele based?

Odunayo Ayodele is based in Nigeria.

What are Odunayo's top skills?

Odunayo's top skills are - Attention to Detail (Intermediate), - Problem-Solving (Intermediate), Adaptability (Intermediate), Client Relationship Management (Intermediate), collaboration (Intermediate) and Complaint Resolution (Intermediate).

How can I hire Odunayo Ayodele?

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