Loan Recovery Officer
Victory Empowerment Centre
Managed recovery of delinquent and overdue loan accounts through structured follow‑ups, phone calls, and field visits. Negotiated realistic repayment plans with defaulting clients to maximize recovery while maintaining client relationships. Documented all recovery actions, customer interactions, and payment updates accurately for management review. Identified high‑risk accounts and recommended escalation or write‑off where recovery was no longer viable.