At a glance
OGBU WINIFRED (Customer Support Representative) is a professional based in Nigeria with a portfolio on Talentta. OGBU brings 6 years of professional experience, with strengths in - Attention to Detail, - Problem-Solving, Adaptability and Administrative Support. OGBU studied L.L.B. Law at University of Jos, Plateau State, Nigeria.
About
Experienced Customer Service Representative with over 3 years of proven success delivering exceptional support across phone, email, and live chat. Skilled in handling inquiries, resolving complaints, and maintaining high customer satisfaction. Proficient with CRM tools, high‑volume communication, and fast‑paced environments. Recognized for strong problem‑solving, clear communication, calmness under pressure, and protecting confidentiality while fostering brand loyalty.
Expertise
Career
—
NOVACARE
Front‑line representative handling inquiries, complaints and feedback via email, phone and social media; ensured SOP compliance, managed returns, exchanges and refunds; coordinated with inventory and fulfillment teams; supported marketing campaigns; maintained accurate records and reporting; contributed to 20% reduction in complaints.
—
Glomo Homes & Property
Implemented scheduling system cutting double bookings by 50%; increased email response rate by 25% through prioritization; produced research reports for business strategy; maintained flawless filing system with 100% audit retrieval; provided administrative support including document preparation and expense management.
—
PrimeHills Company
Streamlined executive calendar, reducing scheduling conflicts by 20%; boosted email response rate by 30% via prioritization; cut administrative costs by 10% through expense measures; reduced meeting disruptions by 20% by troubleshooting technical issues; managed calendars, appointments and email correspondence.
—
Aviya Smile Foundation
Introduced digital filing system decreasing retrieval time by 40%; improved administrative productivity by 15%; managed virtual meetings for cross‑functional teams, enhancing communication and collaboration.
Foundations
L.L.B. Law
Quick answers
OGBU WINIFRED (Customer Support Representative) is a professional based in Nigeria with a portfolio on Talentta. OGBU brings 6 years of professional experience, with strengths in - Attention to Detail, - Problem-Solving, Adaptability and Administrative Support. OGBU studied L.L.B. Law at University of Jos, Plateau State, Nigeria.
OGBU WINIFRED is based in Nigeria.
OGBU's top skills are - Attention to Detail (Intermediate), - Problem-Solving (Intermediate), Adaptability (Intermediate), Administrative Support (Intermediate), Analytical skills (Intermediate) and Calendar Management Tools (Intermediate).
Create a free employer account on Talentta to contact OGBU, invite them to apply for a role or schedule an interview.
