At a glance
OGUNNA ISABELLA IJEOMA (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. OGUNNA brings 6 years of professional experience, with strengths in Adaptability & Fast Learning, Administrative Support, Client Relationship Management and Competent In Microsoft Word, Excel, PowerPoint. OGUNNA studied Bachelor of Arts / Bachelor of Education - Guidance and Counselling (Psychology) at University of Lagos, Lagos, Nigeria.
About
Client‑focused Customer Support professional with experience across digital platforms, counseling, education and client relations. Proven ability to meet KPIs, improve support workflows and maintain high customer satisfaction. Skilled in CRM tools (HubSpot, Zendesk), remote collaboration, and multitasking in fast‑paced environments, with strong written and verbal communication and a talent for empathetic problem solving.
Expertise
Career
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International School Lagos (ISL)
Provided empathetic support and guidance to students; conducted one‑on‑one counseling sessions; assessed needs and delivered tailored recommendations; maintained confidential records; collaborated with teachers, parents and administrators; applied psychological principles to understand client perspectives.
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Biz Connect Solutions
Delivered high‑quality support via email, live chat and phone; built strong client relationships and improved satisfaction; managed tickets in HubSpot and internal CRM; collaborated cross‑functionally to cut repeat cases by 20%; supported remote team operations using Slack, Zoom and Teams.
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SQ Clothing Store
Handled customer inquiries, product recommendations and sales transactions; resolved complaints, turning negative experiences into positives; maintained cash, inventory and POS systems; exceeded sales targets through strong product knowledge and service.
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Caro Favored Schools
Provided day‑to‑day office support including filing, photocopying and record keeping; assisted with student registration and attendance data entry; greeted visitors and directed inquiries; drafted memos and coordinated meetings; supported scheduling and office supply tracking.
Foundations
Bachelor of Arts / Bachelor of Education - Guidance and Counselling (Psychology)
Senior Secondary School Certificate (SSCE)
First School Leaving Certificate (FSLC)
Quick answers
OGUNNA ISABELLA IJEOMA (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. OGUNNA brings 6 years of professional experience, with strengths in Adaptability & Fast Learning, Administrative Support, Client Relationship Management and Competent In Microsoft Word, Excel, PowerPoint. OGUNNA studied Bachelor of Arts / Bachelor of Education - Guidance and Counselling (Psychology) at University of Lagos, Lagos, Nigeria.
OGUNNA ISABELLA IJEOMA is based in Nigeria.
OGUNNA's top skills are Adaptability & Fast Learning (Intermediate), Administrative Support (Intermediate), Client Relationship Management (Intermediate), Competent In Microsoft Word, Excel, PowerPoint (Intermediate), Continuous Improvement (Intermediate) and CRM Systems (Zendesk, HubSpot, Zoho) (Intermediate).
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