Customer Support Specialist
At a glance
OGUNYIMIKA MAYOWA ABIOLA (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. OGUNYIMIKA brings 6 years of professional experience, with strengths in Administrative Support, Auditing & Reporting, Basic IT Support & Troubleshooting and Call Center & Live Chat Support. OGUNYIMIKA studied B.Sc. Computer Science at Osun State University, Osogbo, Osun State.
About
Detail‑oriented Computer Science graduate with over two years of experience in customer support, operations, and technical troubleshooting. Consistently achieved a 95% customer satisfaction rating by handling inquiries via email, live chat, and phone, and by resolving complaints through effective cross‑functional collaboration. Proficient in Salesforce, Zendesk, Freshdesk, Microsoft Office, Google Workspace, Slack, and Zoom, with solid technical knowledge of HTML, CSS, Python, Linux, DBMS, and networking. Certified in professional communication, project management fundamentals, remote work productivity, and web development. Seeking remote or hybrid roles in customer support, customer success, operations, or technical support where strong communication, problem‑solving, and operational efficiency can drive growth.
Expertise
Career
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PHS_Global Ltd.
Supported day‑to‑day administrative and operational activities, managed digital files, reports, and documentation, performed quality assurance checks, maintained organized processes and records, assisted with routine operational tasks, and collaborated with team members to ensure workflow efficiency.
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King -Doyin Ltd.
Handled 20+ daily customer inquiries via email, live chat, and phone, maintained a 95% satisfaction rating, resolved complaints and technical issues, recorded interactions in CRM systems, provided clear communication, identified recurring concerns for process improvement, and demonstrated strong problem‑solving and interpersonal skills.
Foundations
B.Sc. Computer Science
Quick answers
OGUNYIMIKA MAYOWA ABIOLA (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. OGUNYIMIKA brings 6 years of professional experience, with strengths in Administrative Support, Auditing & Reporting, Basic IT Support & Troubleshooting and Call Center & Live Chat Support. OGUNYIMIKA studied B.Sc. Computer Science at Osun State University, Osogbo, Osun State.
OGUNYIMIKA MAYOWA ABIOLA is based in Nigeria.
OGUNYIMIKA's top skills are Administrative Support (Intermediate), Auditing & Reporting (Intermediate), Basic IT Support & Troubleshooting (Intermediate), Call Center & Live Chat Support (Intermediate), CMS Ticketing Systems (Intermediate) and Complaint Resolution (Intermediate).
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