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Okeji David Chibuike

Customer Service Manager

  • Nigeria
  • On Talentta since Oct 2026
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Portrait of Okeji David Chibuike

At a glance

About Okeji David Chibuike at a glance

Okeji David Chibuike (Customer Service Manager) is a professional based in Nigeria with a portfolio on Talentta. Okeji brings 6 years of professional experience, with strengths in - Attention to Detail, - Problem-Solving, Active Listening and Administrative Support. Okeji studied Higher National Diploma (HND) in Mass Communication at Federal Polytechnic Nekede, Owerri, Imo State.

6+
Years experience
29+
Skills
3+
Roles held

About

Meet Okeji

Dedicated customer‑focused professional with over 7 years of experience in customer service, front‑desk operations, and sales across hospitality, retail, and business environments. Skilled in relationship management, complaint resolution, CRM, and administrative support, with a proven track record of improving satisfaction, retaining clients, and driving revenue growth while maintaining high professionalism and service excellence.

Expertise

What I bring

Intermediate

  • - Attention to Detail
  • - Problem-Solving
  • Active Listening
  • Administrative Support
  • collaboration
  • Complaint Resolution
  • Conflict Resolution & Negotiation
  • CRM And Record Keeping
  • Customer Relationship Management And Partnership Relationship Management
  • Customer Retention & Referrals
  • Effective Communication
  • emotional Intelligence
  • Excel ,Microsoft word
  • Front Desk Operations
  • Hospitality & Customer Service Excellence
  • Microsoft Office suite
  • Multitasking
  • Telephone & Email Support
  • Time management

Foundational

  • Ability to work under pressure
  • Adaptability
  • CRM & Customer Record Management
  • Dependable
  • Fast Learner
  • High Integrity
  • Internet Research And Email Communication
  • Microsoft Outlook
  • Microsoft PowerPoint (Basic)
  • Professional

Career

Experience

  1. —

    Customer Care Officer

    C.F. Nigeria Enterprises

    Delivered multi‑channel support, resolved enquiries and complaints promptly, built strong client relationships, coordinated orders, liaised with internal teams, maintained accurate records, provided after‑sales follow‑up, and ensured customers received correct product information. Achievements include improved satisfaction, higher retention, streamlined processes and faster response times.

  2. —

    Customer Care Officer

    Job and Joy Group of Hotels

    Handled guest reservations, enquiries and complaints; provided front‑desk and support services; processed bookings and payments; coordinated with departments for quality guest experiences; maintained accurate records and ensured compliance with service standards. Consistently received positive feedback, boosted guest satisfaction and loyalty, and maintained error‑free records.

  3. —

    Sales Representative

    Sumbgen Business Ventures

    Prospected new business, sold products/services to individuals and corporates, maintained client relationships, delivered presentations, negotiated contracts, prepared quotations, managed orders and after‑sales support, recorded activities in CRM, monitored market trends, collaborated on campaigns, and produced sales reports. Exceeded sales targets (100‑120%); grew revenue 25%; added 100+ new clients; recognized as top performer.

Foundations

Education & languages

Federal Polytechnic Nekede, Owerri, Imo State

Higher National Diploma (HND) in Mass Communication

Federal Polytechnic Nekede, Owerri, Imo State

National Diploma (ND) in Mass Communication

Quick answers

About Okeji

What does Okeji David Chibuike do?

Okeji David Chibuike (Customer Service Manager) is a professional based in Nigeria with a portfolio on Talentta. Okeji brings 6 years of professional experience, with strengths in - Attention to Detail, - Problem-Solving, Active Listening and Administrative Support. Okeji studied Higher National Diploma (HND) in Mass Communication at Federal Polytechnic Nekede, Owerri, Imo State.

Where is Okeji David Chibuike based?

Okeji David Chibuike is based in Nigeria.

What are Okeji's top skills?

Okeji's top skills are - Attention to Detail (Intermediate), - Problem-Solving (Intermediate), Active Listening (Intermediate), Administrative Support (Intermediate), collaboration (Intermediate) and Complaint Resolution (Intermediate).

How can I hire Okeji David Chibuike?

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