At a glance
Okike Bianca Ifeoma (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. Okike brings 6 years of professional experience, with strengths in Confidentiality & Information Handling, Excellent Communicator, Google Workspace (Docs, Sheets, Drive, Calendar) and Microsoft Teams. Okike studied Higher National Diploma at Abia State Polytechnic.
About
Customer-focused professional with strong experience in client support, sales engagement, and relationship management across corporate and consumer environments. Proven ability to resolve customer issues, maintain records and collaborate cross‑functionally to improve service delivery and retention outcomes. Fluent in English and Igbo.
Expertise
Career
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ZAR ON COSMETICS LIMITED
Attended to customer inquiries, complaints, and product requests; assisted customers with product selection and orders; resolved issues and followed up to ensure satisfaction; maintained good customer relationships and provided timely support.
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BEIERSDORF (NIVEA)
Ensured shelves were well arranged; placed products correctly; handled pricing and promotion; managed stock; performed visual merchandising.
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PZ
Engaged customers, identified product needs, promoted PZ products, delivered demonstrations, and converted prospects through effective communication.
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Unilever Nigeria
Led in‑store sales operations, achieved aggressive sales targets, increased product visibility via merchandising, coached sales staff, managed inventory planning and stock rotation, resolved complaints and strengthened brand loyalty.
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Nigerian Breweries Plc
Promoted flagship products through direct engagement and activations, communicated value propositions, collected market feedback, represented the brand in high‑visibility environments, and supported performance reporting.
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Phoenix Treasury Limited
Managed customer communication and support, developed FAQ resources, monitored service trends, contributed to retention through personalized assistance, and supported process optimization via feedback reporting.
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Infinix House
Resolved diverse customer requests in a walk‑in service environment, promoted from intern to full‑time role, and assisted in improving workflow documentation.
Foundations
Higher National Diploma
National Diploma
Senior Secondary Certificate
Quick answers
Okike Bianca Ifeoma (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. Okike brings 6 years of professional experience, with strengths in Confidentiality & Information Handling, Excellent Communicator, Google Workspace (Docs, Sheets, Drive, Calendar) and Microsoft Teams. Okike studied Higher National Diploma at Abia State Polytechnic.
Okike Bianca Ifeoma is based in Nigeria.
Okike's top skills are Confidentiality & Information Handling (Intermediate), Excellent Communicator (Intermediate), Google Workspace (Docs, Sheets, Drive, Calendar) (Intermediate), Microsoft Teams (Intermediate), Strong Interpersonal Engagement (Intermediate) and Strong Proficiency In Microsoft Office Suite (Word, Excel, PowerPoint) (Intermediate).
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