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OKWUONU IKECHUKWU WISDOM

Customer Success Manager

  • Nigeria
  • On Talentta since Sept 2026
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Portrait of OKWUONU IKECHUKWU WISDOM

At a glance

About OKWUONU IKECHUKWU WISDOM at a glance

OKWUONU IKECHUKWU WISDOM (Customer Success Manager) is a professional based in Nigeria with a portfolio on Talentta. OKWUONU brings 6 years of professional experience, with strengths in - Crisis Management, Call Center Supervision (25+ Agents), Call Monitoring Tools (Hoducc) and Customer Engagement. OKWUONU studied Bachelor’s Degree in Marketing at Abia State University.

6+
Years experience
10+
Skills
3+
Roles held

About

Meet OKWUONU

Results-driven Quality Assurance Analyst and Call Center Supervisor with 4+ years of experience across customer service, sales, team leadership, and quality management. Proven expertise in call monitoring, performance improvement, CRM systems, and team supervision. Successfully led and evaluated teams of 25 agents, improved service quality, and supported business growth. Seeking remote Customer Success, QA, or Call Center Operations roles with global organizations.

Expertise

What I bring

Intermediate

  • - Crisis Management
  • Call Center Supervision (25+ Agents)
  • Call Monitoring Tools (Hoducc)
  • Customer Engagement
  • Customer Success
  • Escalation Handling
  • Google Sheets & Slides (Reporting & Dashboards)
  • KPI Reporting
  • Performance Coaching
  • Quality assurance

Career

Experience

  1. —

    Quality Assurance Analyst / Call Center Supervisor

    Maon Services — Nigeria

    Conducted quality audits on inbound and outbound calls to ensure compliance with service standards; supervised a team of 25 customer service agents, providing performance feedback and coaching; analyzed call data and QA reports using Google Sheets to identify trends and improvement areas; designed and presented QA performance reports using Google Slides for management reviews; collaborated with team leads and operations managers to improve customer satisfaction and agent efficiency; reduced recurring service issues through targeted coaching and process improvement initiatives.

  2. —

    Call Center Coordinator / Call Center Agent

    ABC Transport & Logistics — Nigeria

    Started as a Call Center Agent and promoted to Call Center Coordinator within one year; handled high‑volume customer inquiries, complaints, and booking support; coordinated daily call center operations and agent schedules; monitored call quality and assisted with agent onboarding and training; supported management with customer service reports and issue resolution.

  3. —

    Sales Representative

    Smile Telecommunications — Nigeria

    Promoted telecom products and services to new and existing customers; achieved and exceeded monthly sales targets through effective customer engagement; educated customers on product features, plans, and upgrades; built strong customer relationships, contributing to repeat sales.

Foundations

Education & languages

Abia State University

Bachelor’s Degree in Marketing

Nigeria

National Youth Service Corps (NYSC)

Quick answers

About OKWUONU

What does OKWUONU IKECHUKWU WISDOM do?

OKWUONU IKECHUKWU WISDOM (Customer Success Manager) is a professional based in Nigeria with a portfolio on Talentta. OKWUONU brings 6 years of professional experience, with strengths in - Crisis Management, Call Center Supervision (25+ Agents), Call Monitoring Tools (Hoducc) and Customer Engagement. OKWUONU studied Bachelor’s Degree in Marketing at Abia State University.

Where is OKWUONU IKECHUKWU WISDOM based?

OKWUONU IKECHUKWU WISDOM is based in Nigeria.

What are OKWUONU's top skills?

OKWUONU's top skills are - Crisis Management (Intermediate), Call Center Supervision (25+ Agents) (Intermediate), Call Monitoring Tools (Hoducc) (Intermediate), Customer Engagement (Intermediate), Customer Success (Intermediate) and Escalation Handling (Intermediate).

How can I hire OKWUONU IKECHUKWU WISDOM?

Create a free employer account on Talentta to contact OKWUONU, invite them to apply for a role or schedule an interview.

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