Customer Service Representative
At a glance
Olaleye Dorcas Funmilola (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. Olaleye brings 6 years of professional experience, with strengths in - Attention to Detail, Adaptability In Remote Work, CMS Ticketing Systems and Customer Relations. Olaleye studied Bachelors Degree in Public Health at BYU Pathway Worldwide.
About
Dedicated, customer‑focused professional with over four years of experience resolving issues, handling inquiries via phone, email and chat, and leveraging CRM tools to enhance service delivery. Proven track record of boosting customer retention (up to 40%), increasing repeat sales, and converting prospects through product demos. Skilled at remote work, cross‑functional collaboration, and delivering empathetic communication to ensure seamless customer experiences.
Expertise
Career
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FUNVIC ENTERPRISE
Provided exceptional service that increased customer retention by ~40%; responded to inquiries via phone, email, and chat; collaborated with sales, marketing, and product teams to drive growth; utilized CRM software to tailor solutions; conducted product demos converting 70% of prospects; built strong client relationships leading to a 40% rise in repeat sales.
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Guaranty Trust Bank (GTB)
Handled inquiries via phone, email, and live chat, boosting satisfaction ratings by 25%; adhered to policies and compliance standards; developed market communication strategies that raised client conversion rates by 40%; escalated issues to appropriate departments; used Salesforce, Microsoft Suite, and Zoho for daily operations.
Foundations
Bachelors Degree in Public Health
Higher National Diploma in Leisure and Tourism Management
National Diploma in Leisure and Tourism Management
Quick answers
Olaleye Dorcas Funmilola (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. Olaleye brings 6 years of professional experience, with strengths in - Attention to Detail, Adaptability In Remote Work, CMS Ticketing Systems and Customer Relations. Olaleye studied Bachelors Degree in Public Health at BYU Pathway Worldwide.
Olaleye Dorcas Funmilola is based in Nigeria.
Olaleye's top skills are - Attention to Detail (Intermediate), Adaptability In Remote Work (Intermediate), CMS Ticketing Systems (Intermediate), Customer Relations (Intermediate), Excel ,Microsoft word (Intermediate) and Excellent Written & Spoken English (Intermediate).
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