Customer Operations Specialist
At a glance
OLANREWAJU AYANKOYA (Customer Operations Specialist) is a professional based in Nigeria with a portfolio on Talentta. OLANREWAJU brings 6 years of professional experience, with strengths in - Attention to Detail, CRM Tools (HubSpot, Zoho CRM), Cross-selling and Customer Communication And Problem Solving. OLANREWAJU studied Bachelor of Science (B.Sc.) in Business Administration at Babcock University, Ogun State.
About
Results‑driven Customer Operations and Sales Support professional with a proven track record in order processing, customer communication, and service delivery. Skilled at managing high‑volume transactions, resolving client issues, and identifying upselling opportunities to boost revenue. Proficient with CRM tools (HubSpot, Zoho) and adept at collaborating with cross‑functional teams to meet organizational goals.
Expertise
Career
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DCS Communication Center, Malta (Remote)
Process customer orders accurately and efficiently in a fast‑paced environment; coordinate with logistics teams to ensure timely product delivery; resolve order‑related issues including delays, damages and replacements; maintain accurate CRM records; identify upselling opportunities; manage client communication and improve response time by 25%.
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Global Fidelis, Miami (Remote)
Handled 50+ daily customer interactions via calls and messages; resolved complaints, improving satisfaction and retention; processed and verified orders with high accuracy; reduced order errors through careful review; provided status, billing, and policy updates; collaborated with internal teams to expedite urgent requests.
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Federal Inland Revenue Service (FIRS), Lagos State
Managed administrative tasks and maintained accurate documentation; assisted with data handling and report preparation; supported daily office operations and responded to customer inquiries.
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Ecco Event Center, Ogun State
Supervised daily operations and coordinated event activities; managed customer inquiries and ensured smooth service delivery; maintained financial records and tracked cash flow.
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Babcock University Teaching Hospital, Ogun State
Entered and maintained accurate records in the database system; ensured proper documentation and file organization.
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Victoria Abimbola Onafowokan Memorial Anglican Church, Ogun State
Prepared financial reports and tracked income/expenses; maintained proper records and documentation; assisted with administrative duties and client inquiries.
Foundations
Bachelor of Science (B.Sc.) in Business Administration
Quick answers
OLANREWAJU AYANKOYA (Customer Operations Specialist) is a professional based in Nigeria with a portfolio on Talentta. OLANREWAJU brings 6 years of professional experience, with strengths in - Attention to Detail, CRM Tools (HubSpot, Zoho CRM), Cross-selling and Customer Communication And Problem Solving. OLANREWAJU studied Bachelor of Science (B.Sc.) in Business Administration at Babcock University, Ogun State.
OLANREWAJU AYANKOYA is based in Nigeria.
OLANREWAJU's top skills are - Attention to Detail (Intermediate), CRM Tools (HubSpot, Zoho CRM) (Intermediate), Cross-selling (Intermediate), Customer Communication And Problem Solving (Intermediate), Customer Service And Client Support (Intermediate) and Data Accuracy (Intermediate).
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