At a glance
OLAOLUWA OLUWATOYIN, OLOWE (Digital Banking Officer) is a professional based in Nigeria with a portfolio on Talentta. OLAOLUWA brings 6 years of professional experience, with strengths in - Problem-Solving, Agency Banking, Chargeback Handling and Communications. OLAOLUWA studied Higher National Diploma in Banking and Finance (HND) at Rufus Giwa Polytechnic Owo, Ondo State, Nigeria.
About
Results‑driven fintech professional with over five years of experience in back‑office operations, settlements, dispute resolution, payments processing, and digital/agency banking. Proven ability to lead teams, optimise processes, and ensure regulatory compliance while delivering high customer satisfaction. Strong communicator with a track record of cross‑selling, relationship management and operational efficiency.
Expertise
Career
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TOFA Microfinance Bank
Provided end‑to‑end assistance on online and mobile platforms, managed POS installation and training, onboarded new digital banking customers, performed KYC verification, and promoted banking products to drive revenue and retention.
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Unified Payment Services Limited (UP), Nigeria
Prepared monthly dispute and settlement reports, coordinated settlements across all channels, processed Visa chargebacks, reconciled hourly settlement reports, handled pre‑arbitration, ensured SLA compliance, and conducted knowledge‑sharing sessions for the team.
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United Bank for Africa (UBA)
Cross‑sold bank products, maintained CRM records, resolved escalated issues, analysed feedback for retention opportunities, onboarded customers to digital channels, coordinated with sales and product teams, and monitored KPI performance.
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United Bank for Africa (UBA)
Handled cash withdrawals, deposits, transfers, BVN validation, promoted bank products, processed franchise transactions (Western Union, MoneyGram, etc.), and ensured accurate transaction hand‑over.
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Star Times Demmy Global Limited
Cross‑sold products, answered inquiries, performed cash handling and account statements, and conducted cost‑benefit analysis to match customer needs.
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National Youth Service Corps (NYSC) – Ekiti State University
Issued receipts, assisted the bursar, and verified student online payments for fees and levies.
Foundations
Higher National Diploma in Banking and Finance (HND)
National Diploma in Banking and Finance (ND)
Senior Secondary School Certificate
Quick answers
OLAOLUWA OLUWATOYIN, OLOWE (Digital Banking Officer) is a professional based in Nigeria with a portfolio on Talentta. OLAOLUWA brings 6 years of professional experience, with strengths in - Problem-Solving, Agency Banking, Chargeback Handling and Communications. OLAOLUWA studied Higher National Diploma in Banking and Finance (HND) at Rufus Giwa Polytechnic Owo, Ondo State, Nigeria.
OLAOLUWA OLUWATOYIN, OLOWE is based in Nigeria.
OLAOLUWA's top skills are - Problem-Solving (Intermediate), Agency Banking (Intermediate), Chargeback Handling (Intermediate), Communications (Intermediate), Competent In Microsoft Word, Excel, PowerPoint (Intermediate) and Customer Relationship Management And Partnership Relationship Management (Intermediate).
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