At a glance
Olufade Olushina Peter (Customer Service Manager) is a professional based in Nigeria with a portfolio on Talentta. Olufade brings 6 years of professional experience, with strengths in canva, Client Relationship Management, CMS Ticketing Systems and collaboration. Olufade studied National Diploma (ND) in Business Administration at Lagos State Polytechnic, Isolo.
About
Customer-focused and results-driven Customer Service Professional with a strong background in administrative oversight, client relationship management, and service resolution. Proven track record as a key point of contact between clients and management, de‑escalating conflicts, maintaining accurate records, and driving exceptional customer satisfaction. Adept at leveraging digital tools and interpersonal communication to build long‑term trust, uphold service delivery standards, and optimize front‑desk and remote client operations.
Expertise
Career
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UZIBEN Nigeria LTD
Utilize CMS ticketing systems to track, document, and resolve client‑facing service requests and network incidents efficiently. Collaborate across cross‑functional teams to escalate and resolve high‑priority incidents while maintaining clear communication with stakeholders. Conduct scheduled routine maintenance, update SOPs, and ensure consistent service quality to minimize operational downtime.
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Tech Solutions Inc.
Logged and tracked client incidents using ServiceNow, reducing average issue resolution time by 20%. Monitored network health to maintain continuous uptime and deliver a high standard of service reliability. Diagnosed connectivity and system performance issues, serving as a frontline technical support resource.
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Obisade Nigeria Limited
Managed day‑to‑day administrative operations, serving as the core administrative contact for operational enquiries. Streamlined client record‑keeping, scheduled appointments, and maintained detailed documentation to support executive oversight.
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Krystal-Bal International School
Served as the primary liaison between parents and executive management, resolving inquiries and maintaining high satisfaction levels. Oversaw class management and administrative oversight, ensuring adherence to institutional policies and student protection guidelines. Fostered positive, long‑term relationships with parents and key stakeholders through clear communication and proactive updates.
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Red Star Express
Ensured high‑quality customer experience during the receipt, collection, and delivery of client packages. Built and maintained positive client relationships by providing accurate delivery tracking updates and addressing customer concerns on the spot.
Foundations
National Diploma (ND) in Business Administration
Diploma in Desktop Publishing
Senior Secondary School Certificate (SSCE)
Quick answers
Olufade Olushina Peter (Customer Service Manager) is a professional based in Nigeria with a portfolio on Talentta. Olufade brings 6 years of professional experience, with strengths in canva, Client Relationship Management, CMS Ticketing Systems and collaboration. Olufade studied National Diploma (ND) in Business Administration at Lagos State Polytechnic, Isolo.
Olufade Olushina Peter is based in Nigeria.
Olufade's top skills are canva (Intermediate), Client Relationship Management (Intermediate), CMS Ticketing Systems (Intermediate), collaboration (Intermediate), Confidentiality (Intermediate) and Conflict Resolution & Negotiation (Intermediate).
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