Customer Service Team Lead
At a glance
Olufunmito Serah Balogun (Customer Service Team Lead) is a professional based in Nigeria with a portfolio on Talentta. Olufunmito brings 6 years of professional experience, with strengths in - Problem-Solving, Account Management, Adaptability and Basic Networking. Olufunmito studied B.Sc. Business Administration at University of Lagos, Nigeria.
About
Dynamic customer‑focused professional with over 5 years of experience across customer service, business development, sales, and client success. Proven ability to lead teams, drive revenue growth, and improve operational efficiency through data‑driven strategies and technology adoption (Zoho CRM, Shopify). Recognized for high satisfaction rates, award‑winning performance, and strong stakeholder engagement in multicultural, remote, and on‑site environments.
Expertise
Career
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Alpha‑Alpha Intelligent Technologies C.O LTD
Resolved 150+ weekly inquiries with 98% satisfaction; reduced escalations 35%; ensured 100% data‑protection compliance; managed 300+ client interactions via Zoho Mail/CRM, boosting response efficiency 40%; processed 250+ Shopify orders monthly, improving fulfillment accuracy 20%; trained 6 new members, raising department productivity 25%.
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AOC Schengen
Mentored 50+ students monthly achieving 90% interview success; reviewed 120+ applications quarterly for visa compliance; cultivated relationships with 15+ partner institutions, delivering 3‑5 day turnaround; introduced sales strategy that added 20 M NGN revenue (+15% conversion); led 6 junior consultants, increasing productivity 30%; used data‑driven analysis to lift client conversion 30%.
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AOC Schengen
Generated 20% more leads through targeted outreach; built Excel sales dashboards improving decision‑making 20%; leveraged Zoho CRM to optimize sales, contributing 15% revenue growth; collaborated on tailored strategies, driving 25% client acquisition/retention growth; performed market analysis that secured a major client, raising annual revenue 10%.
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AOC Schengen
Maintained records for 300+ clients with 100% accuracy; handled 30 weekly inquiries with 95% satisfaction; supervised 3 junior officers, boosting team efficiency 20%; processed 200+ student documents monthly, ensuring 48‑hour response; fostered relationships that increased referrals 15%.
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Eviction Option LLC
Identified sales opportunities, driving a 70% revenue increase in Q1; achieved 65% customer satisfaction score; dispatched service documents to 50 clients weekly with high accuracy; maintained client communications, cutting unresolved inquiries 30%.
Foundations
B.Sc. Business Administration
Quick answers
Olufunmito Serah Balogun (Customer Service Team Lead) is a professional based in Nigeria with a portfolio on Talentta. Olufunmito brings 6 years of professional experience, with strengths in - Problem-Solving, Account Management, Adaptability and Basic Networking. Olufunmito studied B.Sc. Business Administration at University of Lagos, Nigeria.
Olufunmito Serah Balogun is based in Nigeria.
Olufunmito's top skills are - Problem-Solving (Intermediate), Account Management (Intermediate), Adaptability (Intermediate), Basic Networking (Intermediate), Business & Project Management (Intermediate) and Communication And Stakeholder Engagement (Intermediate).
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