Customer Service Support
Independent Practice / Freelance Projects
Practiced responding to customer inquiries through email and live-chat scenarios; Developed professional responses to customer complaints and support requests; Practiced resolving order, payment, account, and general customer-service issues; Created and maintained sample customer records using spreadsheets; Developed effective communication and problem-solving approaches for difficult customer situations; Practiced handling multiple customer requests while maintaining accuracy and professionalism; Built practical knowledge of remote customer-service workflows